Job Description

Application Specialist - IT

Department: Corporate

Employment Type: Full Time

Location: Remote - USA

Celebrating 20+ years of excellence, SkinSpirit is a top destination for aesthetic skincare and body-with over 55 locations nationwide. Our highly trained experts are the best in the industry-renowned for personalized service deliver safe, effective, medically-proven treatments and optimal results. SkinSpirit is here to ensure you find joy in your skincare journey and happiness in the results you're looking for.

We thrive in a people-first culture with an authentic emphasis on wellbeing. As we grow, we reinforce the integrity of our unique culture by leading with love and an unparalleled passion for what we do. We offer world-class training and education. And as industry leaders we're always innovation-bringing stat-of-the-art equipment and services to our clinics. Join the SkinSpirit experience!


The Application Specialist is responsible for supporting our primary line of business application, Zenoti. This includes responding to support calls from staff, debugging and resolving issues in the software, submitting tickets to vendors, educating staff on processes, and configuration of the platform. While this is primarily an application support position, this role will provide remote and onsite support to deploy and troubleshoot hardware and software. Clear communication, timely response and teamwork is critical to success.

Location & Schedule:

This position will be primarily remote with some travel and onsite work required. Weekend and after-hours availability will also be required.

What You Will Do

• Maintain and configure the Zenoti platform and other software platforms in coordination with other department members
• Stay current in the knowledge of the various platform functionality
• Training of the application to internal staff members
• Setup, manage, and maintain testing environment in coordination with other department members
• Create and maintain documentation for processes, configuration, and end user training
• Maintain change log entries when significantly impactful changes are made to any IT system, including permission changes, system changes, product/service changes, or other changes identified later
• Identify product usability issues and work with department members to develop solutions
• Communicate staff feedback to the department head
• Participate in meetings and calls with vendors
• Troubleshoot and resolve end-user support requests with a high level of responsiveness, in coordination with the IT team members
• Participate in IT projects, including the design and deployment of new IT systems and services to new and existing clinics
• Support IT department’s responsibilities in clinic expansion and build out, including onsite deployment of IT systems
• Manage and maintain IT hardware and software support systems as delegated
• 5%-15% travel required based on business need
• Other duties as assigned
  
  

What You Will Bring

• High School Diploma required; Bachelor's degree in Information Technology, Information Systems, Business or a related field is a plus
• 2+ years of experience working in a retail or corporate environment required
• 1+ years of experience working with medical spa software desired; Zenoti, Modmed, Patient Now or Boulevard experience is a strong plus
• Strong problem-solving, critical thinking and decision-making skills
• Excellent customer service skills that include listening to user groups and speaking with them at the appropriate level
• Demonstrated ability to learn quickly and work effectively in a fast-paced, rapidly changing environment
• Good communication skills, including writing, speaking and active listening
• Project management skills, including organization, planning, time management and prioritization
• Self-motivated and able to work independently and with the IT team
• Position works mostly remotely with onsite and after-hours work required as necessary
• Demonstrated general IT aptitude and basic troubleshooting skills
• Proficiency in Office applications, including but not limited to Excel, Word, Outlook, and Teams

Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer. Occasionally stand, walk, use hands and fingers, reach with hands and arms, and lift up to 20 pounds.

Benefits

We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts and a beautiful working environment with a stellar team. We also offer paid holidays and a 401k plan with a company match program. For full-time employees we offer Medical, Vision, and Dental insurance.


Compensation Range: $70,000 - $87,000

Notices for Applicants

Notice at Collection
Privacy Policy for California Residents
SkinSpirit participates in E-Verify; To learn more please visit E-Verify.gov - Employee Rights and Responsibilities

SkinSpirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We seek to hire on the basis of merit, competence, performance, and business needs.