Job Description

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Provide expert technical application support for bioprocessing pump systems—upstream and downstream (single use, multi-use and peristaltic pumps)—ensuring successful installation, training, troubleshooting, and optimization to deliver customer success and support sales growth.

Job Responsibilities and Essential Duties

Customer Support & Technical Consulting

• Serve as the main technical resource during sales cycles—delivering product demos, application assessments, and specifications
• Manage analysis and activities for new pump enhancement and technologies
• Provide onsite and virtual support for product installation, training, and troubleshooting

Application Development & Optimization

• Advise on pump application tasks
• Guide customers in pump selection, flow rate tuning, scale-up protocols, and process compliance

Sales Enablement & Product Strategy

• Support sales teams with technical proposals, cost estimations, and customer communications
• Gather customer feedback, competitor intelligence, and contribute insights to product and portfolio strategy
• Maintain schedule of events and customer requests for demo equipment.
• Facilitate logistics of delivering demo equipment, ensure proper maintenance, and verify check-ins for all of our demo equipment
• Represent the company at trade shows

Training & Documentation

• Create and deliver customer and internal training, SOPs, job aides, technical guides, and application notes
• Support quality processes by participating in troubleshooting investigations and maintaining detailed logs

Cross-functional Collaboration

• Coordinate with engineering, product management, manufacturing, and quality teams to facilitate current products and introductions of product enhancements and resolve technical issues
• Perform other related duties as and when assigned.

Minimum Requirements

• Bachelor’s degree in biology/biotechnology or a related Engineering field
• 2+ years in bioprocessing pump systems, downstream/upstream processing, or fluid handling equipment; field application or technical support roles
• 3+ years’ experience with single use assemblies and pumps as related to drug production and bioprocessing
• Advanced degree preferred

Required Knowledge, Skills and Abilities

• Excellent written and verbal communication
• Strong MS Office skills
• ERP experience
• Excellent troubleshooting and problem-solving skills
  
  #LI-JF1 #LI-Hybrid
  

Salary range: $97,500 - $122,000, depending upon experience + 10% bonus target.

About us 

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.