Job Description

Company Description

We believe in a sustainable, profitable, and enjoyable future for dairy farmers by combining robotics, engineering, and farming expertise.

It all started in 1948 with the dream of two brothers in Maassluis. Since then, we have become an innovative leader in automated systems for dairy farmers around the world. With more than 2,600 specialised professionals, we continuously work on the next agricultural revolutions. We do this not only from our Campus in Maassluis, a building that has achieved the highest possible sustainability standards in the Netherlands, but also across the globe. Our goal is to keep dairy farming attractive for future generations.

Job Description

Imagine helping dairy farmers around the world get the most out of the digital solutions that support their daily operations. As a Digital Operations Center Specialist, you are the link between the field and product development. You work on complex technical issues that reach beyond standard support questions and turn insights from real-life usage into product improvements that make a difference.

You join the Digital Operations Center (DOC), a team with end-to-end service responsibility for Lely’s digital products. From the PC on the farm to cloud platforms in Azure, you help ensure that our digital products remain secure, reliable, and ready for the future. You work closely with colleagues from regional offices and Product Development across the globe, giving you a unique opportunity to influence the evolution of products such as Lely Horizon.

Key responsibilities include:

• Providing third-line support for digital products such as Lely Horizon.
• Investigating complex technical issues by gathering information from the field and analysing root causes.
• Testing scenarios and validating solutions to improve product performance and stability.
• Collaborating with product specialists and product developers to translate technical findings into product improvements.
• Supporting colleagues from Lely offices worldwide with technical expertise and guidance.
• Building strong international relationships through occasional visits to Lely locations abroad.

Qualifications

You enjoy solving complex technical challenges and working together with others to create lasting improvements. You combine analytical thinking with a proactive mindset and are motivated by the opportunity to contribute to innovative digital solutions for the agricultural sector.

Additionally, you bring the following:

• Bachelor’s level working and thinking ability, gained through education or experience in a technical or IT-related field.
• At least 3 years of relevant experience within IT focused on application support.
• Experience with database systems such as SQL.
• A proactive approach and an open, collaborative mindset.
• Residence in the Netherlands with a valid work permit, sponsorship is not possible for this role.
• Willingness to participate in the 24/7 hotline rotation after completing the onboarding period (approximately one day every nine days).

Additional Information

Working at Lely means contributing to sustainable progress within one of the most innovative organizations in the Netherlands. You contribute to making the agricultural sector future-proof, and we make sure that you get all the space, resources and support you need to do so.  

• An international working environment with opportunities for own initiative and entrepreneurship.  
• Excellent working conditions, including up to 8 weeks of vacation per year and a good pension scheme.  
• A salary within the scale of € 4.200,- to € 5.500,- gross per month, in which we like to see opportunities for growth from your starting salary towards the future . 
• You have the option to participate in a preventive medical examination. 
• During the Christmas period, Lely closes its door for two weeks. 
• Good growth opportunities: you are in control of your development and can choose from various training courses through our Lely Academy, from personal development to job-specific training.  
• Our modern Lely Campus offers daily access to extensive sports facilities: an indoor gym, outdoor padel courts, an outdoor basketball and volleyball court, table tennis and table soccer. You can join Hyrox workouts or sign up for personal training - and challenge your colleagues during an active break.  
• Enjoy fresh coffee and tea from our own barista, with milk straight from our farm, as well as a healthy and affordable company restaurant.  
• A healthy work-life balance thanks to our hybrid work policy: you work at least three days a week on Campus, with flexible working hours and plenty of room to spend extra time on site (between 06:00 and 20:00).  
• A free shuttle bus will take you to and from the metro in Maassluis, so your workday starts and ends smoothly.  
• Successes need to be celebrated: from anniversaries to Christmas parties - at Lely we know how to do it!  

Recruitment & selection agency, consultancy, and/or secondment agency?

We appreciate the interest, but we are looking for all our candidates directly. We understand that you, as an intermediary, want to present candidates for our great positions and thus contribute to our ambitions, but this is not how we have set up our recruitment. This means that all unsolicited profiles offered on Lely vacancies will be treated as direct applications.