Job Description

Experience: 7–9 Years

Key Responsibilities

• Lead L2/L3 support activities for enterprise applications ensuring high availability and performance

• Own incident, problem, and change management processes using ServiceNow (SNOW)

• Drive root cause analysis (RCA) and implement preventive measures

• Handle P1/P2 incidents and customer escalations effectively

• Collaborate with development teams for code-level fixes and enhancements

• Monitor and troubleshoot applications deployed on Azure

• Mentor team members and improve overall support maturity

• Ensure SLA compliance and continuous service improvement

• Exposure to DevOps and CI/CD pipelines

• Experience in production support environments

•Familiar with ITIL processes

Technical Skills

Backend:

• Strong experience in .NET Core, C#, ASP.NET

• Expertise in Microservices architecture

• Hands-on experience with MS SQL Server

Frontend (Mandatory):

• Strong working knowledge of React.js

Azure Cloud:

• Azure App Services

• Azure Functions

• Azure Key Vault

• Application monitoring using Azure tools

Tools:

• ServiceNow (SNOW)

• Azure Monitor / Application Insights

Soft Skills

• Excellent communication and stakeholder management

• Strong analytical and problem-solving abilities

• Proven customer handling and escalation management

• Ability to work in high-pressure environments

Success Metrics

• SLA adherence

• Reduction in recurring incidents

• Customer satisfaction

• System uptime and stability

We are seeking a highly skilled Technical Support Lead to manage L2/L3 support operations for mission-critical, cloud-native applications.

The ideal candidate will possess strong expertise in .NET technologies, Azure cloud services, and Microservices architecture, along with mandatory frontend experience in React.

The role demands excellent communication, customer handling, and analytical skills to manage escalations, ensure system stability, and drive continuous improvement.

Experience: 7–9 Years

The ideal candidate will possess strong expertise in .NET technologies, Azure cloud services, and Microservices architecture, along with mandatory frontend experience in React.

The role demands excellent communication, customer handling, and analytical skills to manage escalations, ensure system stability, and drive continuous improvement.

At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.