Job Description

Application & Sales Specialist- Medical Technology (DORC)

Your Role

To maintain and grow the current install base of DORC Equipment and Consumables business in the inland region of South Africa.

Contributes to the achievement of annual revenue and profit targetsby implementation the branding and promotional strategies.

Buildsand maintains customer relationships in order to achieve maximum customer satisfaction and retention.

Large, assigned customeraccounts or prospects to sell in a defined varied category of company products, services and solutions within a designated geography or industry.

Consults customers with a very high level of consultancy, addresses customer’s needs, queries and complaints; records and managesdirectcustomerfeedback.

Focusesonmeetingpersonal sales targets, new business development, and troubleshooting specific customer problems.

Continuouslymonitorsmarkettrends,veryhighintensityof sales

negotiations

Your role will include:

• Proactively seek out new sales opportunities and convert to sales

• Applications support and maintenance of company’s product portfolio installed base

• Identify potential customers and present product/service offerings to meet their needs.

• Build and maintain strong relationships with existing and potential customers.

• Provide excellent customer service and support to ensure customer satisfaction and loyalty.

• Develop a deep understanding of our products/services and effectively communicate their features, benefits, and value proposition to customers.

• Stay informed about market trends, competitor activities, and industry developments.

• Use market insights to identify opportunities for growth and stay ahead of the competition.

• Keep accurate records of sales activities, including customer interactions, sales calls, and sales pipeline status.

• Ensure compliance with company policies, procedures, and industry regulations.

• Work closely with other members of the sales team, as well as with marketing, customer service, and other departments, to achieve company objectives and provide a seamless customer experience.

• From time to time provide additional support of the company’s full portfolio in the region for devices and related consumables.

• Support Key Opinion leaders in Ophthalmology

You will have:

Education / Professional Certification
• Degree in scientific, engineering, technical or product related field or graduation from a higher institution, or equivalent: or
• Successful completion of a Science / Optometry Degree or other relevant tertiary qualification: or
• Bachelor's degree in business administration, marketing, or related field.

You will ideally have:

Experience
• 3- 5 years professional experience in Medical Sales, ideally in the area of Ophthalmology
• Previous experience in sales, preferably in a B2B or B2C environment, with a proven track record of achieving targets.
• Experience in training
• Demonstrated ability to network and build relationships with key internal and external stakeholders.
• Proficiency in Microsoft Office and Salesforce software
• Knowledge and experience in the theatre environment.
• Excellent knowledge of the Ophthalmology market in the region.

Knowledge / Skills / Other characteristics:

• Excellent communication, negotiation, and interpersonal skills
• Strong organizational and time management skills
• Problem solving & troubleshooting skills
• Presentation skills
• Argumentation & persuasion techniques
• Ability to work independently and as part of a team.
• Attention to detail
• Strategic thought and action
• Performance orientation
• proactive
• convincing
• trustworthy
• approachable
• credible
• Initiative
• Supportive orientation
• Problem solving & decision-making skills
• Excellent verbal and written Communication skills as well as excellent listening skills
• Customer service orientated
• Analytical
• Integrity
• Innovative

Working conditions & Other Attributes
Travel intensively in South Africa and Africa

Your ZEISS Recruiting Team:

Joe Taroni, Maite Nomthandaso Makgai, Thema Masoga