Job Description

Inetum is a global leader in IT services, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive workplace that values diversity, where creativity and collaboration thrive. We operate in 19 countries with more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be Inetum!

The Senior Application Production Support (APS) Engineer is responsible for ensuring the operational availability, stability, and performance of applications within their scope. This role provides both technical and functional production support, ensuring service quality, incident resolution, and business continuity.

The APS Engineer acts as a key interface between Business and IT teams, contributing to operational excellence, continuous improvement, and resilient production environments.

Production Support & Operations

• Provide technical and functional support to end users and business teams.
• Ensure day-to-day application availability and production stability.
• Monitor and control the proper execution of production processes, including:
  • Batch jobs
  • Data flows
  • File transfers and integrations

Incident & Problem Management

• Manage production incidents end-to-end:
  • Service restoration
  • Stakeholder communication
  • Technical coordination
  • Post-Incident Reviews (PIR)
• Perform root cause analysis and drive preventive actions.
• Contribute to service reliability, resilience, and operational risk reduction.

Release & Change Support

• Support application releases, deployments, and transitions to production.
• Act as a production expert and trusted partner for IT Operations teams.
• Ensure production readiness and adherence to operational standards.

Monitoring, Reporting & Continuous Improvement

• Contribute to production dashboards, KPIs, and operational reporting.
• Support continuous improvement initiatives across production support processes.
• Proactively identify optimization opportunities related to performance, stability, and monitoring.

Qualifications

Application Support & Operations

• Strong experience in application production support and operations.
• Solid understanding of production operations management.
• Proven ability to manage IT / Business relationships.
• Awareness of IT security and cybersecurity best practices.

Core Technical Skills

• ITSM & Production ServiceNow
• Operating Systems Linux (RHEL), Unix, Windows
• Containers & Platforms Docker, Kubernetes, OpenShift
• CI/CD & Automation Git, Jenkins, Ansible, Terraform
• Scripting Python, Shell, YAML
• Observability & Monitoring Splunk, ELK, SysDig, Dynatrace
• Scheduling Control-M
• Cloud IBM Cloud
• Middleware & Integration Kafka, CFT, Spring Boot
• Security Illumio, strong authentication mechanisms

Methodologies & Frameworks

• ITIL (Information Technology Infrastructure Library)
• Resilience & Business Continuity principles:
  • Disaster Recovery Plans (DRP)
  • Business Continuity Plans (BCP)
  • High Availability (HA)

Transversal & Analytical Skills

• Strong problem analysis and resolution capabilities.
• Definition, monitoring, and reporting of operational performance indicators (KPIs).
• Ability to prioritize in high-pressure production environments.

Behavioral & Soft Skills

• Strong teamwork and collaboration mindset.
• High level of resilience and effective priority management.
• Excellent organizational and communication skills.
• Willingness to share knowledge and mentor junior team members.

Language Skills

• English: Professional proficiency