Job Description

City : Mohali State : Punjab (IN-PB) Country : India (IN) Requisition Number: 45728

Job Title : Application Management Services Process CoE Manager

Grade : Deputy General Manager

The person in this individual contributor role demonstrates a high level of professionalism, leveraging deep knowledge of Bunge's business, structure, and strategy to proactively develop innovative solutions that enhance outcomes and resolve complex issues within the Application Management Services (AMS) Process Center of Excellence. They prioritize building strong partnerships, influencing effectively to secure commitment, and fostering talent by coaching others to grow in their current or future roles. This role drives exceptional results by maintaining high standards, focusing on critical priorities, ensuring organizational effectiveness, and preparing stakeholders for change. Responsibilities include defining, optimizing, and governing global AMS processes, ensuring their efficiency, effectiveness, and alignment with business objectives and IT strategy.

Main Accountabilities:

• Develop and refine strategic plans specifically for AMS processes within the BT Global Business Operations department, ensuring alignment with broader IT and business goals.
• Lead and influence large-scale projects and initiatives aimed at improving AMS process efficiency, quality, and compliance across the organization.
• Apply acquired expertise to analyze and resolve complex problems related to AMS processes, often in situations lacking clear precedents.
• Proactively identify and anticipate internal or external business challenges and regulatory considerations impacting AMS, recommending innovative process or service enhancements.
• Oversee the performance and results of significant AMS projects or process improvement initiatives, often involving contributions to associated budgets and resource utilization.
• Serve as a recognized subject matter expert for AMS processes, providing expert guidance, support, and mentorship to professionals and support staff.
• Service Introduction and Readiness Management -This area encompasses ensuring that new services are properly prepared for ongoing support by the AMS team, including the review & approval of all necessary documentation to guarantee a smooth transition and operational readiness.
• Independently manage significant operational plans and processes within the AMS CoE with limited managerial oversight, ensuring operational excellence.

Education/Experience:

Requires a Bachelor's degree (Master's preferred) and 12-15 years of progressively responsible experience in IT Service management, functional leadership, or process optimization, including at least 5+ years leading ITSM Incident and Problem Management for large enterprises, with a proven track record of driving continuous improvement and value addition within AMS.

At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com.

Every day our people exemplify these values, which represent Bunge at its core:

• We Are One Team – Collaborative, Respectful, Inclusive
• We Lead The Way – Agile, Empowered, Innovative
• We Do What’s Right – Safety, Sustainability, With Integrity

If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day – people who are #ProudtoBeBunge