Hawaii State Federal Credit Union

Application Management Professional II - Loan System Support

Hawaii State Federal Credit Union  •  $79k - $102k/yr  •  Honolulu, HI (Onsite)  •  6 hours ago
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Job Description

Position Summary

This role is an opportunity to work directly with teams across the credit union to improve the business processes and technology that support our lending operations. This position will serve as a key bridge between business units and technology teams, with a primary focus on loan origination processes and applications. You’ll analyze how work gets done, gather and translate business requirements, identify opportunities for improvement, and help deliver technology solutions that improve both employee and member experiences.

This position reports to the Application Management (Business Systems) Senior Section Manager and is located at our HSFCU Headquarters in Downtown Honolulu.

Base Annual Salary Range: $79,100 - $101,745 per year

The posted range reflects the anticipated base pay for this position, with final compensation determined based on experience, skills, and internal equity.

Essential Duties

  • Support and maintain the Loan Origination Systems (LOS) and related applications.
  • Partner with business stakeholders to analyze processes, gather requirements, and identify technology solutions.
  • Evaluate application workflows and recommend process and system improvements.
  • Support application enhancements, testing, implementations, and issue resolution.
  • Collaborate with internal teams and vendors to deliver solutions that meet business and regulatory requirements.
  • Create and maintain documentation for requirements, processes, configurations, and support procedures.

Minimum Qualifications/Experience

  • Bachelor’s degree or equivalent combination of advanced education and experience.
  • 3+ years of experience supporting, administering, or maintaining Loan Origination Systems.
  • Experience gathering, analyzing, documenting, and translating business and functional requirements into technology solutions.
  • Experience analyzing business processes and application workflows to identify gaps, improvements, and solution opportunities.
  • Experience working with business stakeholders, technical teams, and application vendors throughout requirements, testing/UAT, and implementation.

Preferred Qualifications/Experience

  • Bachelor’s degree in Information Technology, Computer Science, Business, or related field.
  • Experience with Encompass and/or MeridianLink LOS.
  • Experience supporting a core banking platform.
  • Experience working within a bank, credit union, or other regulated financial institution.
  • Experience using SQL or other query/reporting tools for analysis and data validation.
  • Certification: CBAP, CSBA, CAPM, CBTA, ITIL or similar.
Hawaii State Federal Credit Union

About Hawaii State Federal Credit Union

At Hawaii State FCU, “always right by you” isn’t just a tagline – it’s a promise, to treat our members fairly and like family, and to always consider what’s best for them in all we do. Our member-focused, community-minded way of doing business has helped us grow from our humble beginnings in 1936 serving Hawaii’s territorial government workers to become one of the largest credit unions in the state, with 14 branches on Oahu and Maui.

At the heart of our credit union are our nearly 400 employees, who continually exemplify our “always right by you” promise by providing our members with outstanding products and experiences day in and day out. We strive for a workplace that’s fun, productive and offers opportunities for professional and life-long learning and growth.

It’s no wonder we’ve been named Hawaii’s Best Credit Union by the readers of Honolulu Star-Advertiser for 10 consecutive years, and one of Hawaii’s Best Places to Work for 11 consecutive years! Interested in joining our family? View our current job openings at www.HawaiiStateFCU.com/careers.

Industry
Finance & Insurance
Company Size
201-500 employees
Headquarters
Honolulu, Hawaii
Year Founded
1936
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