Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The Digital One Service Delivery team is responsible for providing end-to-end production support and Site Reliability Engineering (SRE) services for Digital One Flex The team ensures platform stability, compliance with SLAs, incident management and continuous service improvement. It works closely with Development, Infrastructure and Client teams to manage production issues, deployments and operational activities across multiple environments.

What you will be doing

• Provide technical support for production applications and software environments

• Monitor applications and infrastructure for availability, performance, and issues

• Detect, diagnose, and resolve application/system issues using diagnostic tools

• Handle Sev1/Sev2/Sev3 incidents within SLA timelines and perform root cause analysis (RCA)

• Follow escalation procedures for unresolved issues.

• Maintain and support application components, including third-party software

• Perform regular maintenance, patches, and bug fixes

• Support release deployments and production changes across environments

• Collaborate with development teams for fixes and improvements

What you bring:

• Conduct daily system monitoring and health checks of applications and servers

• Analyse logs (application, system, event logs) for proactive issue resolution

• Ensure high system uptime and performance

• Work closely with:

  • Development teams (for fixes/enhancements)

  • Infrastructure/DBA teams (for platform issues)

  • Business stakeholders (for issue communication)

• Provide regular status updates and support reporting

• Maintain complete documentation of applications, incidents, and resolutions

• Prepare RCA documents for critical incidents

• Contribute to knowledgee base and standard procedures

• Provide round-the-clock support including on-call and weekend shifts

• Participate in shift-based operations if required

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career on core banking/payments domain

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!