Type of Requisition:
Regular
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
Top Secret/SCI
Public Trust/Other Required:
None
Job Family:
Technical Support Services
Job Qualifications:
Skills:
Problem Solving, Technical Support, Troubleshooting
Certifications:
None
Experience:
5 + years of related experience
US Citizenship Required:
Yes
We are seeking a motivated Help Desk Manager to provide technical support and assistance to our users. The ideal candidate will be responsible for troubleshooting web application software issues, and ensuring timely resolution of technical problems. Key responsibilities include responding to support tickets, providing remote assistance, and documenting solutions within our ticketing system. Candidates should possess excellent communication skills, a strong understanding of computer systems, and familiarity with Angular web application. A commitment to customer service and problem-solving is essential.
Other associated tasks:
Manages all activities related to the staffing and operation of an information systems help desk
Plans, prioritizes, and schedules help desk activities to ensure continuity of service
Leads, directs, evaluates, and develops help desk staff to ensure that users receive competent and timely service
Analyzes help desk inquiries to identify recurring user problems, recommend solutions, and to identify areas where help desk service can be improved
Ensure that help desk staff use and maintain problem management databases or other help desk software so that help desk activities and performance can be monitored
Develops problem solving guidelines, checklists, or other materials to assist help desk staff to respond to user problems that are recurring or routine
Evaluates Help Desk Systems and Processes for efficiencies and recommend improvements, as needed
Respond to more complex, escalated enquiries from team members
SCOPE OF ROLE: Manages one or more small to medium sized teams consisting of a few disciplines. Low to Medium Complexity. Direct reports are non-exempt or exempt
EDUCATION AND EXPERIENCE: BA/BS or equivalent, 5+ years of experience
Skills:
Strong verbal and written communication skills
Previous experience in a technical support role
Trouble shooting applications issues
Familiar with Angular web applications
Knowledge of Windows operating systems, and common software web applications
Strong people skills
Remedy experience
GDIT is your place:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
#armajobs
The likely salary range for this position is $102,000 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Onsite
Work Location:
USA FL Tampa
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
GDIT is a global technology and professional services company that delivers solutions, technology and mission services to every major agency across the U.S. government, defense and intelligence community.
Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development.
GDIT is part of General Dynamics, a global aerospace and defense company. We have shared our clients’ sense of purpose for over half a century and have a unique understanding of their missions, complex environments, and a rapidly changing world.
Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
