Job Description

The Application Engineering Manager is responsible for managing a team of application engineers supporting a key account in coordination with the Application Engineering account director and the Key Account Manager. This responsibility includes :

BUSINESS, CUSTOMER ACTIVITIES

• core geographic coverage : Europe
• contribute to the definition of account strategy
• implement agreed strategies
• interface with customer engineering and operation managers
• develop and manage relations with customer to enable best business conditions
• elaborate monthly activity reporting
• anticipate and manage escalation

TEAM MANAGEMENT

• define objectives for each team member in line with account strategy
• include team member in relevant customer and internal meetings
• manage internal communication to leverage team awareness and momentum (customer, technology, projects...) - meetings, workshops
• provide development path for each team member, based on recorded achievements, potential, observed gaps and desires expressed by the engineer
• contribute to brainstorming on SAE job transformation induced by AI

RELATION WITH PRODUCT UNIT

• develop, manage relation with PU stakeholders to ease day to day execution and potential escalation

Qualifications

This job is at crossroad of people, business and technology.

The candidate has a solid experience in 93000 application engineering support with customers. He will be able to have a good technical understanding of project discussions with the customer, although relying primarily on his own experts for managing these discussions.

EDUCATION

• master degree in electronics, automation, software engineering

PROFESSIONNAL EXPERIENCE

• consistent application engineering support experience in various situations
• handling of customer relation, including senior management level
• natural communicator with team members, customer, management
• foster relaxed discussion space in context of eventually stressed situations (internal, external)
• first management or leadership experience : specific interest in people
• Good presentation skills
• Experienced with different stages of a test program development, including

. test fixturing development

. test program development

. test program debugging

. qualification for production

• Familiar with 93000 product roadmap and technologies
• teamwork with account managers
• Fluent english ; french is a plus
• Comfortable with extensive travel
• Experience in muticultural environment
• Able to analyse complex situations (technical, customer) and report in comprehensive format
• Solid decision taking process based on assessment skills
• Project management skills daily required