Job Location Austin, Texas - Austin, TX 78759 Salary Range $65,000.00 - $75,000.00
Northland Controls is seeking an experienced Systems Analyst to provide service desk support for physical security systems and related technologies. This role serves as the primary point of contact for service tickets, ensuring timely triage, coordination, and resolution in line with Northland’s service standards.
Manage and resolve service tickets from intake through completion.
Provide first-line technical support and escalate issues as needed.
Coordinate service queues, engineering visits, and remote sign-offs.
Maintain system documentation and technical configurations.
Manage spares inventory and assist with ticket invoice reconciliation.
Support process improvement initiatives and service reporting.
5+ years’ experience in a service desk or technical support role within the security industry.
Experience supporting access control and CCTV systems.
Strong troubleshooting skills with security technologies (biometrics, alarms, key management).
Working knowledge of Windows and Microsoft Office.
Strong communication, organisation, and problem-solving skills.
Preferred:
Lenel OnGuard, Milestone, or similar certifications.
Installer or service engineering background.
Basic IT networking knowledge (LAN/WAN, cloud).
Join a global security integrator known for tackling complex challenges with integrity, teamwork, and a positive culture. We value accountability, collaboration, and people who enjoy what they do.
Travel: Occasional
Work Authorisation: Must be authorised to work in the U.S. or applicable region.
Northland Controls is an equal opportunity employer.
Northland Controls designs, installs, manages and harmonizes physical security systems across the globe with unparalleled services. No excuses. We have successfully executed thousands of projects for the world’s most demanding organizations—especially those grappling with rapid worldwide growth. Bound by a unique set of core values, more than 270 highly trained security professionals relentlessly focus on the highest quality integration and complex, security solutions.
The values that unite us are: Take on Challenges, Be Honorable, Have Fun, Put People First and Do Whatever It Takes. We believe our core values set us apart in the industry and have helped us grow organically to serve the world’s most recognizable and trusted brands.
Headquartered in Silicon Valley, we have a global footprint with offices in Washington, DC, Rochester, NY, Austin, TX, Montreal, London, Dublin, Heidelberg, Shanghai, Singapore, Bangalore, Chennai, Tokyo, and Kuala Lumpur.
Northland excels at integrating software and security components together to provide harmonious security, while having the operational expertise to manage these programs. We have built a comprehensive network of heavily vetted system integration partners whose work we hold to the same standard as our own. This equates to hundreds of people available at any given time to respond to our customers’ needs. This year alone, we’ve installed systems in over 90 countries.
