Job Description

About this Position Plays a lead role managing the team, delivering technical service capabilities, demonstrating strong value through our technical expertise coordinating efforts from application center, analytical group and PD team, as well as other internal areas

What you´ll do

• Lead the technical service team
• Team Success in product recommendations, new product demonstrations, troubleshooting, customer assistance
• Value proposition development
• High level support for Key Accounts at critical MX customers as well as global key accounts
• Works with application equipment and technology development to provide innovative solutions to enhance customer adhesive related processes
• Manages TCS workflow (including prioritization and reporting) to meet customer, internal and market needs expectations
• Responsible for the success of technical training of Henkel team members (Sales, TCS, Marketing, etc.) including development of new/modified training
• Responsible for customer technical training via appropriate formats: academies, webinars, at customer site, at Henkel facilities, white papers, etc.
• Drives success of both Packaging and labeling projects
• Drives Technical Service direction with regional Sales, Marketing, PD, Product Management leads and BD
• To manage KPI results and drives innovation and continuous improvement
• Facilitates expertise and personal skill development of direct reports through internal and external training, project opportunities, mentoring/coaching and any other relevant approaches
• Complies with all Henkel and regulatory requirements for safety, legal and environmental areas

What makes you a good fit

• Analytical, mechanical, organizational, troubleshooting, and problem-solving skills
• Selling/Negotiation and Business/Industry Acumen skills
• Teamwork building
• Leverages Digital Tools (CRM, Excel, power point, word, PBI preferable, AI tools
• Motivated, Takes Initiative, Willing to Change, High Learning Agility
• Creative, Adaptable, Deals with Ambiguity, Drives Change & Innovation
• Oral/written communication (English and/and Spanish preferent)
• People Coaching and Development
• Leadership & Strategy mindset

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Flexible Benefits
• Meal vouchers
• Savings fund
• Friday early finish

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.