Northland Controls

Application Engineer Physical Security - Rochester, New York

Northland Controls  •  $70k - $85k/yr  •  New York (Onsite)  •  2 months ago
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Job Description

Job Location: Rochester New York - Pittsford, NY 14534
Salary Range: $70,000.00 - $85,000.00 Salary/yearNorthland Controls is seeking a well-qualified Application Engineer to support enterprise physical security systems for a key regional client in Rochester, NY. This role is responsible for providing technical support, system maintenance, and troubleshooting to ensure the reliable operation of access control, CCTV, and related security systems in alignment with Northland standards.
Key Responsibilities
- Provide technical support and maintenance for regional access control, CCTV, and integrated security systems
- Program, test, commission, and support system installations and upgrades
- Support local alarm centers, biometric systems, and key management solutions
- Perform system health checks, preventative maintenance, and remote diagnostics
- Troubleshoot PACS, VMS, and related applications through helpdesk and ticketing systems
- Maintain workstation images and support peripheral devices
- Support system/network connectivity and perform basic LAN/WAN troubleshooting
- Ensure smooth transition of sites from installation to live monitoring
- Complete site sanity checks and support project handovers
- Create and maintain accurate system documentation and handover materials
- Contribute to system upgrades and continuous improvement initiatives
- Provide occasional after-hours support as required

Qualifications
- Minimum 5+ years of experience in the security systems industry or equivalent role
- Strong experience with access control and CCTV systems, including installation, commissioning, and support
- Experience with PACS and VMS systems, including configuration and troubleshooting
- Experience with Windows operating systems and Microsoft Office Suite
- Basic knowledge of IT networking (LAN/WAN, cloud-based systems) preferred
- Experience with helpdesk systems and ticket/issue management
- Lenel certification preferred (Master Certification a plus)
- Experience with Milestone CCTV, biometrics (e.g., Alcatraz AI), and key management systems (e.g., Keywatcher, Traka) preferred
- Strong interpersonal and customer service skills
Skills & Competencies
- Self-motivated with the ability to work independently and manage complex technical tasks
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer-facing abilities
- Ability to manage multiple priorities and deadlines
- Strong attention to detail and organizational skills
- Collaborative mindset with the ability to work across teams
Education & Experience
- Associate or Bachelor’s degree in Information Technology or related field preferred
- 5+ years of experience in application engineering, technical support, or systems integration
- Experience supporting enterprise-level physical security systems

Work Environment
- Embedded role within a client environment
- Combination of office-based work and hands-on technical support
Position Details
- Full-time role
- Up to 20% regional travel required
- Occasional after-hours support may be required
Work Authorization
Candidates must be authorized to work in the United States.
Why Northland Controls
Join a global security integrator trusted by some of the world’s largest organizations. At Northland, we value teamwork, accountability, integrity, and a “do whatever it takes” mindset—while still making room for fun along the way.
About Northland Controls
Northland Controls is a global security integrator specializing in the design, installation, and management of enterprise-level physical security systems. We support some of the world’s leading organizations across more than 70 countries, delivering high-quality solutions through our global team and network of service partners.
Equal Opportunity Employer
Northland Controls is an equal opportunity employer. Discrimination of any kind is prohibited.
Northland Controls

About Northland Controls

Northland Controls designs, installs, manages and harmonizes physical security systems across the globe with unparalleled services. No excuses. We have successfully executed thousands of projects for the world’s most demanding organizations—especially those grappling with rapid worldwide growth. Bound by a unique set of core values, more than 270 highly trained security professionals relentlessly focus on the highest quality integration and complex, security solutions.

The values that unite us are: Take on Challenges, Be Honorable, Have Fun, Put People First and Do Whatever It Takes. We believe our core values set us apart in the industry and have helped us grow organically to serve the world’s most recognizable and trusted brands.

Headquartered in Silicon Valley, we have a global footprint with offices in Washington, DC, Rochester, NY, Austin, TX, Montreal, London, Dublin, Heidelberg, Shanghai, Singapore, Bangalore, Chennai, Tokyo, and Kuala Lumpur.

Northland excels at integrating software and security components together to provide harmonious security, while having the operational expertise to manage these programs. We have built a comprehensive network of heavily vetted system integration partners whose work we hold to the same standard as our own. This equates to hundreds of people available at any given time to respond to our customers’ needs. This year alone, we’ve installed systems in over 90 countries.

Industry
Security & Investigations
Company Size
201-500 employees
Headquarters
Fremont, CA
Year Founded
1982
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