Job Description

Company Description

INFICON is a leading provider of innovative measurement instruments, critical sensor technologies, and software solutions for smart manufacturing/Industry 4.0 that improve the productivity and quality of tools, processes, and entire factories. These analysis, measurement, and control products are essential for detecting gas leaks in HVAC and automotive manufacturing. They are critical for equipment manufacturers and end users in the complex production of semiconductors and thin-film coatings for optics, flat-panel displays, solar cells, and industrial vacuum coating applications. Other users of our vacuum-based processes include the life sciences, research, aerospace, the packaging industry, heat treatment, laser cutting, and many other industrial processes. We also leverage our expertise in vacuum technology to offer unique products for the analysis of toxic chemicals in the fields of disaster response, security, and environmental health and safety.

Job Description

Field Service & Technical Support

• Deploy, install, and configure FabGuard monitoring systems across multiple tool groups (Etch, CVD, PVD, Litho, etc.)
• Provide on-site troubleshooting and technical support for FabGuard software, hardware, and data acquisition
• Diagnose and resolve Windows system issues; perform PC installation, configuration, and cabling
• Create recipes and data analyses using FabGuard for Fault Detection and Classification (FDC)
• Deliver customer training on INFICON products; identify improvement opportunities and new application areas
• Provide written and oral feedback on applications, process optimization, and installations

Data Acquisition & Systems Integration

• Configure and maintain data acquisition parameters between FabGuard and connected systems
• Support integration projects involving industrial protocols (OPC-UA, SECS/GEM, TCP/IP, etc.)
• Test and validate software updates; troubleshoot connectivity issues and data discrepancies

Stakeholder & Site Coordination

• Serve as on-site point of contact for our customers' teams across multiple fabs
• Coordinate with out customer' teams (process engineering, equipment groups) on equipment readiness and logistics
• Report site status and escalate risks to INFICON EMEA and US management

Reporting & Process Improvement

• Contribute to regular site status updates; identify and propose process improvements

Knowledge Transfer & Training

• Train our customers and contractor teams on FabGuard procedures; document site-specific configurations
• Provide cross-coverage support to other field colleagues as needed

Qualifications

• Technical diploma or degree in electronics, automation, industrial systems, or equivalent professional experience
• Solid working knowledge of Windows operating systems, including installation, configuration, and troubleshooting
• Strong understanding of semiconductor manufacturing processes and OEM equipment, including lithography, PVD, and CVD technologies
• Basic knowledge of vacuum pump and abatement system operation
• Demonstrated ability to test and validate software in industrial and manufacturing environments
• Comfort working in cleanroom environments and compliance with all cleanroom procedures
• Excellent communication and interpersonal skills with ability to engage directly with customer stakeholders
• Prior experience in semiconductor fabrication environments is preferred
• Familiarity with industrial protocols (OPC-UA, SECS/GEM, Modbus TCP) is a plus
• Fluent in English, both written and spoken; additional languages are an asset

Additional Information

INFICON offers a dynamic work environment that promotes diversity, equality, and inclusion. Our respectful, innovative, and vibrant corporate culture is evident in everything we do and how we do it.

What can you expect from us?

• Smart and friendly colleagues who value team spirit, a positive attitude, and reliability - and who always make sure there’s plenty of fun to be had
• Opportunities to share bold ideas and contribute creatively
• Flexible work hours
• Competitive salary, excellent benefits, plus profit sharing
• Opportunities for continuing education and professional development
• Celebrating successes together and dealing openly with failures - they’re invaluable for our continuous growth
• Regular employee events

Take your next career step with us!

Would you like to learn more about us and find out what it’s like to be part of the INFICON family? Explore INFICON at Career | INFICON..