Job Purpose:
To ensure efficient and accurate processing of customer inquiries and orders by reviewing, interpreting, and providing comprehensive quotations. Ensure timely execution of projects, compliance with technical and legal requirements, and enhance customer satisfaction through effective coordination and communication.
Enquiry Review:
Review, interpret, and process customer inquiries and register them in the ERP system
Collect and verify all necessary details from customers and field sales for quote preparation.
Evaluate technical specifications and identify factors affecting cost, delivery, and compliance.
Determine legal requirements for products based on destination country and product type.
Prioritize inquiries based on due dates.
Sizing & Selection:
Select, size, and price valves, actuators, and spares according to customer requirements.
Provide application engineering and quotation support to both internal and external clients.
Collaborate with internal departments to gather information required for accurate quotations.
Respond to Customer Queries:
Ensure timely submission of techno-commercial offers.
Provide prompt responses to technical and commercial queries.
Participate in customer meetings and contribute effectively.
Monitor Progress:
Track the progress of submitted offers and update the ERP system accordingly.
Prepare and submit quote and order forecast reports on a monthly basis.
Handover the order file to the contracts team for converted quotes.
Documents Submission and Customer Coordination:
Submit required contractual documents and secure timely approvals.
Coordinate with customers, field sales, and cross-functional teams for effective solutions.
Liaise with customers and third-party inspectors for inspections.
Valmet is a global technology leader serving process industries. We work together with our customers throughout the entire lifecycle, delivering cutting-edge technologies and services as well as mission-critical automation and flow control solutions. Backed by more than 225 years of industrial experience and a global team of over 19,000 professionals close to customers, we are uniquely positioned to transform industries toward a regenerative tomorrow.
In 2024, Valmet’s net sales totaled approximately EUR 5.4 billion. Our head office is in Espoo, Finland, and we have experts in approximately 40 countries around the world. Valmet’s shares are listed on Nasdaq Helsinki.
Valmet has two focused segments: Biomaterial Solutions and Services and Process Performance Solutions. Valmet’s operating model consists of five business areas: Automation Solutions; Flow Control; Pulp, Energy and Circularity; Packaging and Paper; and Tissue. The business areas are supported by a separate Latin America unit and a China Chair. The Global Supply unit supports cost-competitiveness by optimizing and leveraging Valmet’s global scale in procurement and production.
