Job Description
Rank Interactive, the digital arm of The Rank Group, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.
Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software.
With offices in the UK, Gibraltar, Mauritius and South Africa while being part of a Rank Group with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels.
Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives.
Are you passionate about solving complex technical challenges and keeping critical business applications running at their best? We're looking for an Application Support Engineer to play a key role in ensuring the stability, performance, and continuous improvement of our application landscape.
Main Accountabilities & Responsibilities:
As a trusted technical expert, you'll:
• Own and support business-critical applications across production and non-production environments
• Troubleshoot and resolve complex application, data, integration, and infrastructure issues
• Manage deployments across Windows and Azure environments
• Lead root cause analysis and implement long-term solutions to improve system reliability
• Drive monitoring, alerting, and automation initiatives to enhance operational efficiency
• Collaborate closely with Development, Infrastructure, and Vendor teams during major incidents
• Support testing and release activities to ensure high-quality deployments
• Mentor junior engineers and contribute to building a high-performing support function
Experience & Qualifications:
• 4–6+ years' experience in Application Support, Software Engineering, or a similar role
• Strong experience supporting business-critical applications in production environments
• Knowledge of: Azure cloud technologies, SQL and database troubleshooting, APIs and system integrations (REST/SOAP), Windows Server environments and deployments, Monitoring and observability tools, ITSM platforms such as ServiceNow
• Experience with root cause analysis, incident management, and continuous improvement
• Scripting or automation skills (PowerShell, Python, etc.) would be advantageous
#interactive
Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself
You’ll get a competitive salary combined with some great benefits.
Wellbeing@Rank is important... From hybrid & flexible working hours and colleague support networks to menopause support and weekly PepTalks, we’re here for you.
We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you WORK, WIN and GROW with us.
Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.
From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered.
*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.
We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates. If you need any adjustments as part of your application or interview, please let us know.
#Interactive
