Job Description

Brief Job Description:

The IT Business Support Analyst will:

This position to supports the business in the use of Oracle R12 Application for Latam. The successful candidate must have both data analytics skills and a good level of technical knowledge. You should either have previous knowledge of applications in scope or otherwise demonstrate the experience and capacity to learn and rapidly become proficient. You will be responsible for the configuration, administration and support of Marketing Applications and will contribute to processes that include design, importation, delivery and support This position will ensure that the platforms are configured in accordance with defined data governance, and that data integrity is maintained.This role acts as the regional Oracle application specialist, ensuring system stability, regulatory compliance, structured enhancements, and controlled development aligned with the global Oracle governance framework.

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Provide Level 2 and Level 3 support for Oracle R12 modules across Finance, Operations, and Commercial areas.

  Perform structured troubleshooting, including:

• PL SQL data validation

• Log analysis

• Interface reconciliation

• Configuration review

• Conduct root cause analysis for recurring incidents and propose permanent corrective solutions.

• Support business-critical cycles such as:

• Month-end close

• Financial consolidation

• Tax reporting

• Statutory submissions

• Ensure adherence to SLA targets and change management procedures.

Qualifications:

Required/ Minimum Qualifications:

• Proficiency with data analysis, data visualization and reporting tools
• Skilled with Microsoft Office and specifically Microsoft Excel
• Very good knowledge of modern database systems and the related best practices
• Proficiency with PL SQL and experience at optimizing large, complicated SQL statements
• Knowledge of the JSON notation and capable of creating or reviewing JSON documents
• Understanding of the concepts, data models, architectures and interfaces of business applications such as, for example, ERP and/or CRM systems
• Consulting approach, ability on understanding internal customer needs
• Ability to multitask and complete tasks in a timely manner
• Ability to work independently with minimal direction including providing regular status on assigned activities
• Excellent interpersonal skills with a demonstrated ability to work in a team-oriented and metric-intense environment
• Familiarity with process design, design thinking, process re-engineering, lean and/or value stream mapping principles
• Project management skills
  

Preferred Qualifications:

• Experience with other products of the Oracle suite (e.g. Oracle CX Sales, EBS, etc.)
• Familiar with Data Warehouse and/or Data Lake solutions

Basic Qualifications:

• Bachelor’s degree with preference for Information Systems or Computer Science as field of study
• Strong business analysis, project management, and communication skills with 2+ years of experience in a company of similar size, revenue, complexity and geographic diversity
• Deep knowledge in Customer and Contacts management and data governance

Time Travel Needed:

• TBC