The Production Support Manager (Offshore) is responsible for providing unified leadership and operational governance across UDDS digital platforms, including myCigna, Cigna for HCP, Employers, Brokers, SI, and Interops. This role owns end-to-end production support delivery for Tier 1 and Tier 2 applications, ensuring stability, resilience, and continuous improvement across a highly interdependent digital ecosystem.
As the single accountable offshore leader, this role drives standardization, ownership, and faster decision-making, coordinates Hyderabad-based FTEs and contractors, leads high-severity incident management, and advances AI- and automation-led L2 operations to reduce manual effort and improve operational efficiency at scale.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
The Cigna Group is a global health company committed to creating a better future built on the vitality of every individual and every community. We relentlessly challenge ourselves to partner and innovate solutions for better health.
The Cigna Group includes products and services marketed under Cigna Healthcare, Evernorth Health Services or its subsidiaries. The Cigna Group maintains sales capabilities in more than 30 countries and jurisdictions, and has more than 190 million customer relationships around the world.
