Job Description

What’s the Role:

You’ll join the Global Transaction Services team as an Application Development & Support Analyst, providing L3 support for critical enterprise payments platforms. The role focuses on ensuring the availability, stability and performance of high‑availability systems that support core business operations, while building strong expertise in payments processes within a large corporate environment.

Key Responsibilities:

• Provide L3 application support, ensuring availability, reliability and performance meet agreed SLAs
• Investigate and resolve incidents and problems, including root cause analysis and major incident support
• Restore services during disruptions and participate in post‑incident reviews and continuous improvement
• Deploy code fixes, support release and change activities, and manage escalations from Level 2 support
• Perform application analysis, tuning, and capacity management to optimise performance and reduce cost
• Maintain operational documentation and support disaster recovery and business continuity planning

What do I need?

• Provide L3 SME application support, with proven experience across L2/L3 roles in enterprise environments
• Strong troubleshooting and root cause analysis skills across complex, business‑critical systems
• Experience supporting applications on Linux/Unix and Windows platforms
• Hands‑on experience deploying applications and managing supporting infrastructure
• Proficiency in SQL and PowerShell for investigation, scripting and automation
• Knowledge of SSL certificates, Web Application Firewalls, with payments experience desirable

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.