Job Description

Working location: TRG Office - 145-147 Nguyen Co Thach Street, An Khanh Ward, Ho Chi Minh City, Vietnam

TRG is an IT-leading company, and we believe this powerful solution can greatly benefit our customers and supercharge their digital transformation initiatives. Thus, we need an expert in software implementation like you.

You are passionate about delivering IT solutions that can help customers mitigate challenges and improve their key business processes. You strive to provide excellent customer service and often go out of your way to delight our customers.

You are the primary point of contact between our company and customers, the software expert, and a great project manager. Your in-depth knowledge and diverse skill sets enable you to determine how to best implement our software. You take pride in your work and take the lead to ensure your projects run according to plan.

What you'll do

1. Pre-sales consultation

You will support our sales team during pre-sales to understand the customer needs and work out a plan to implement our services and solutions to help mitigate their problems.

• Uncover business problems

• Acquire and examine customer needs and requirements

• Develop an initial view of the solution

• Prepare software presentation and demonstration that specifically address the customer problems

• Define detailed project implementation plans

2. Software implementation

You play a critical role in ensuring the implementation project is rolled out according to plan.

• Business analysis and mapping

• System installation and configuration

• Data migration

• End-user onboarding and training

• User acceptance testing

3. Post-implementation support

You understand that maintaining a healthy relationship with customers post-implementation is critical, and sometimes, issues do arise. You don't mind supporting customers whenever needed and being proactive in ensuring issues are promptly resolved and customers are happy.

• Diagnose, research, and analyse issues related to the platform, software functionality, configuration, and data

• Respond promptly to customers' queries and feedback

• Diligently walk customers through a series of actions to resolve issues and advise improvements Follow up with customers to ensure all issues are fixed

Job Requirements

• Have at least 1 year of working experience relating to 1 of ERP or financial & accounting software (Odoo, Misa, Lemontree, Fast, Effect, SAP, Exact, Oracle,...)

• An infinitely curious and open mind to learn and grow

• Excellent problem-solving, negotiation, and interpersonal skills

• Effective in time management and task prioritisation

• A genuine passion for delighting customers and willingness to travel for work

• Good at English (and Vietnamese is a plus)

• Nice to have: Interest in or hands-on experience with AI tools to enhance productivity, automate tasks, or support business decision-making.

What’s in It for You?

• Complimentary high-quality Arabica coffee and beverages from PJ’s Coffee.

• Modern, green, collaborative office space.

• 16 paid days off per year + Christmas holidays.

• Full social insurance based on full salary from day one, including probation.

• Diverse, inclusive culture with global colleagues.

• Strong L&D ecosystem: training, certifications, events, coaching, mentoring.

• Direct coaching from TRG’s founder/CEO and experienced leaders.

Recruitment process

Apply via the "Apply for this job" button on this job description --> Pre-hire assessments (received via email right after your application submission, please complete them within 3 days) --> 1st round with HR --> 2nd round with Hiring Manager --> Offer