Job Description

We are hiring a Application Business Analyst, IT Application Management

Reporting To: Manager, IT Business Analysis

Full-Time/Part- Time: Full-time (12-month contract)

Posting Date: November 9, 2026

Closing Date: December 14, 2026

Salary Range: $60,306-$90,459

Hours of Work: 8:30 a.m. – 5:00 p.m.

Grade: 8.4

Office Location: Toronto, ON Great location! Steps away from the main public transit station

What we offer

Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!

*Eligibility for benefits is dependent on the terms of employment

The Opportunity

Reporting to the Manager of the Business Analysis Community of Practice, within the IT Department, the Application Business Analyst provides support to the Product Owners by analyzing requirements and ensuring that when the change requests are entered into the ALM system that the potential gap and impact of the change from the “current state” has been broken out and clarified. The Application Business Analyst will assist with the administration of processes, reporting, investigation and analysis, design, development and testing requirements for projects, products and any related system updates with low-to-medium complexity. In the BA Community of Practice, the incumbent is an active participant in supporting the execution of “Self-Directed” programs designed for the betterment of the Business Analysis Playbook by sharing ideas, options and identifying opportunities for efficiency improvements at all levels.

How you will contribute:

• Deliver on the Gap and Impact assessment between Current State and Future State of business requirements and development of technical business requirements to create change requests in the ALM system
• Recommends controls by identifying problems, writing improved procedures.
• Assists in defining project requirements through analysis and participation in related planning activities
• Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
• Maintains system protocols by writing and updating procedures and tracking requirement changes
• Provides references for QA and developers by writing and maintaining requirements and documentation of changes
• Uses tools such as MS SQL and Optimus queries to extract data analytics to support requirements gathering as well as internal research for projects and initiatives
• Proactively engage impacted lines of business and stakeholders and ensure the required level of approvals are obtained to support delivery
• Adhere to policies/procedures to ensure AML requirements are met, when applicable
• Promotes completion of Requirements Traceability Matrix
• Complete other duties as assigned by the Manager, Product Owners and more senior Business Analyst

The experience you need:

Skills and Attributes:

• Foster practical understanding of business analysis profession
• Strong verbal and written communication skills with the ability to interact with diverse groups, management levels and subject matter experts
• Detail-oriented with high degree of accuracy and strong organizational skills
• Experience in financial services systems and processes would be considered an asset
• Ability to facilitate business meetings and application design sessions
• Ability to create clear documentation and explain complex process flows.
• Solid ability to interpret customer / business needs and translate them into application and operational requirements as well as effectively explain them to internal and external contacts or groups
• Strong analytical (critical thinking) and problem-solving skills (trouble shooting)
• Ability to work in a dynamic environment blending both new and older technologies
• Ability to self-learn and take the initiative to learn the required skills
• Proven ability to support and deliver on multiple tasks or activities as well as adjust accordingly when there’s a change in urgency
• Ability to self-motivate, prioritize and meet deadlines in a seamless execution whether on-site or remote
• Highly resourceful with a proactive / go-getter attitude

Education/Certification/Experience Requirements:

• Completed post-secondary education in Computer Science, Engineering, Business, Arts & Science or related field and / or 1-2 years equivalent experience required
• Practical experience with Software Development Lifecycle (SDLC) delivery specifically in agile, scrum methodologies
• 1-2 years’ experience with First National systems and practices an asset.
• Practical experience with modelling tools like MS Visio
• Practical experience with Analytical tools like MSQL and MS Power BI
• Strong analytical, logical and business knowledge

Working Environment and Physical Demands Analysis:

• Office environment
• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

• Competitive Compensation
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Hybrid working environment (2-3 days in office)
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year

The team you’ll join:

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy but only candidates selected for an interview will be contacted.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.

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