Job Description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

The Senior Information Architect (UX / Information Architecture Lead) is a strategic UX leadership role responsible for defining navigation models, user flows, and overall information structure across enterprise digital platforms. This role ensures intuitive, scalable, and user-centered experiences aligned with business goals and brand standards.

This is a high-value offshore role providing UX governance and oversight across marketing and digital initiatives.

What They Will Design

The Senior Information Architect will define and deliver:

• Global navigation frameworks and content hierarchies

• End-to-end user journeys and task flows

• Sitemap structures for large-scale websites

• Wireframes and interaction models

• Heuristic evaluations and usability frameworks

• Cross-platform information architecture standards

Their work directly impacts user engagement, discoverability, conversion optimization, and overall digital experience effectiveness.

Key Responsibilities

1. Information Architecture Strategy

• Define logical content structures and taxonomy models.

• Develop scalable navigation systems for enterprise websites.

• Create detailed sitemaps and content organization frameworks.

• Ensure consistency across digital properties.

2. User Flow & Journey Design

• Map user journeys aligned with business objectives.

• Define task-based flows to optimize engagement and conversion.

• Collaborate with stakeholders to align UX strategy with marketing and product goals.

3. Heuristics & Usability Governance

• Conduct heuristic evaluations and usability reviews.

• Identify friction points and recommend UX improvements.

• Establish usability standards and UX best practices.

4. Cross-Functional Collaboration

• Work closely with UX designers, developers, marketing, and product teams.

• Translate research insights into structured IA deliverables.

• Provide UX oversight across offshore execution teams.

5. UX Documentation & Governance

• Produce wireframes, IA documentation, flow diagrams, and interaction guidelines.

• Maintain design consistency and governance standards.

• Support digital transformation and redesign initiatives.

Required Experience & Skills

• 8–12+ years in UX / Information Architecture roles

• Proven experience defining IA for enterprise-scale websites

• Strong understanding of usability principles and interaction design

• Experience creating sitemaps, user flows, and wireframes

• Familiarity with UX tools (Figma, Sketch, Adobe XD, Miro)

• Strong stakeholder communication and workshop facilitation skills

Employee Type:

Permanent

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