Job Description

Looking for a career where you love what you do and who you do it with? You’re in the right place.Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa. By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place. Think you’ve got what it takes to join our TIC team? Keep reading…  A day in the life…Wondering what a day in the life of Application Analyst I at The Iowa Clinic might look like?

• Maintains a current working knowledge of designated software end-user needs.
• Creates new and deletes old user security for designated software.
• In collaboration with Information Technology, takes accountability for software including, but not limited to, conducting maintenance, providing system support for data bases, reporting problems, testing, training and implementation of upgrades.
• Serves as contact for support related to designated software/hardware issues.
• Works with Senior staff to create training material and prepare class schedules and trains personnel on designated software.
• On-call for issues relating to software as needed.
• Serves as a member of the Information Technology “support team”. 
• Maintains relationships with all personnel to facilitate positive working relationships in issue resolution.
• Maintains awareness of applicable laws and/or regulations affecting area of responsibility and makes recommendations for changes to ensure compliance.  Actively pursues inconsistencies and appropriately brings to the attention of the Manager/Director.
• Promotes a positive, professional image of The Iowa Clinic both internally and externally.  Promotes positive interpersonal relations with all personnel. 
• Maintains documentation and keeps it up to date for designated software.
• Logs tickets into ticketing software to track issues for designated software.
• Receives calls from IT Helpdesk to troubleshoot and resolve issues for designated software.
• Maintains awareness of workload of co-workers and offers assistance as appropriate.
• Maintains working knowledge of various functions performed in I.T. with an ability to perform the functions during absences or increased workload.

This job might be for you if…Education

• Associates degree or higher preferred.

Qualifications

• Two years previous experience working with health information software. 
• Previous experience in training and creating training materials preferred.

Know someone else who might be a great fit for this role? Share it with them! What’s in it for you

• One of the best 401(k) programs in central Iowa, including employer match and profit sharing
• Employee incentives to share in the Clinic’s success
• Generous PTO accruals
• and paid holidays
• Health, dental and vision insurance
• Quarterly volunteer opportunities through a variety of local nonprofits
• Training and development programs
• Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
• Monthly departmental celebrations, jeans days and clinic-wide competitions
• Employee rewards and recognition program
• Health and wellness program with up to $350/year in incentives
• Employee feedback surveys
• All employee meetings, team huddles and transparent communication