The Application Analyst I provides routine application support, resolves common issues, and assists with system enhancements. They collaborate with business stakeholders to gather requirements and help implement solutions that improve functionality and efficiency. This role works independently on well-defined tasks while continuing to develop technical and business expertise. The analyst ensures applications operate reliably and meet user needs.
This Application Analyst I position reports to the Director, Digital Consulting Services within IS Strategic Planning & Performance (SPP) and is part of the Collaboration & Productivity Tools (CPT) team. The analyst provides daily operational support, including ServiceNow queue management, troubleshooting, access requests, and user assistance. The analyst works closely with SPP Training Specialists, Project Managers, and other team members, as well as colleagues across Information Services (IS), to support business needs and deliver collaboration and productivity solutions. The role also assists with gathering requirements, documenting workflows, evaluating tool capabilities, and implementing solutions while independently completing well-defined assignments. Responsibilities include contributing to the configuration, testing, maintenance, and build-out of low-code/no-code solutions using tools such as Quickbase, Smartsheet, Microsoft Forms, and Power Apps, as well as supporting user acceptance testing (UAT), enhancements, and releases.
This position is funded through September 2028, with the potential for extension.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
Pay Transparency Statement
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).
$73,900.00 - $82,400.00
Dana-Farber Cancer Institute is committed to providing expert, compassionate care to children and adults with cancer, while advancing the understanding, treatment, cure, and prevention of cancer and related diseases.
