Job Description

Purpose of the Position

The Application Administrator is responsible for providing support for one or more existing software applications. This includes application issues-analysis/resolution, configuration, managing security/permissions and aiding users. This role will deploy new releases and/or enhancements, maintain and support the platform’s operational functions and perform system and integration testing. Provide oversight to Application Administrator I role as needed.

Education and Experience Preferences

• Bachelor’s degree in Computer Science, MIS or equivalent experience
• 3-6 years of previous experience in assigned application(s) or similar application(s)
• Proven system analysis, problem solving and systemic process improvement skills.
• Proficiency in reporting and scripting tools, preferably in a Microsoft SQL environment
• Experience with software development methodologies
• Experience working with infrastructure teams in support of networking servers and storage.
• Demonstrated ability to deal with complex challenges independently and collaboratively with team members.
• Must be self-motivated and take initiative in performing tasks.
• Ability to work in a fast-paced and dynamic environment.
• Possess excellent communication skills both in written and verbal form.
• Extremely organized with a high attention to detail.
• Proficiency in Microsoft Office applications
• Strong collaboration skills with demonstrated ability to work in a team setting to reach department and company objectives.
• Experience with automation and automation tools like Power Automate
• Experience with HRIS administration, such as Workday

Duties and Responsibilities

• Serve as the subject matter expert for assigned applications. Stay current with all application upgrades and enhancements. Work with vendors and internal technical teams to resolve issues, install and test upgrades and customizations.
• Responsible for maintenance, administration, and configuration of assigned applications.
• Work with process owners to learn their processes and how they are applied within the supported applications.
• Develop, implement new configurations, customizations and architect solutions based on the needs of the process owners.
• Monitor assigned systems and applications performance to maintain agreed upon performance metrics, including health, usage, and overall compliance. Take proactive steps to improve performance when necessary.
• Troubleshoot assigned applications problems; find resolution and/or recommend customizations to management.
• Responsible for strategic initiatives and roadmap of assigned applications.
• Design systems integrations and process automation, including workflow development and configuration and utilizes automation tools.
• Maintain and monitor roles and security groups for assigned software.
• Develop scripts and automation tools used to build, integrate, and deploy software releases to various platforms.
• Working with Security, Infrastructure and Technical Services teams, manages the integrity of security design and systems, ensures proper integration of the environment with other applications and systems including the implementation of backup and recovery processes.
• Create and update technical and functional documentation such as operational procedures, report requirement documents, training materials, etc.
• Participates in a 24/7 on-call rotation to provide Tier 2 applications support.
• Provides technical guidance and training for users of the applications.
• Provide assigned applications support cross-training to other Application Administrator team members.
• Research and recommend new system solutions (software and hardware) in the areas of your applications responsibility and other systems as directed.
• Establish application/infrastructure requirements and plan for scalability.
• Provide requests and assignments status reports to management.
• Ensure data integrity, reliability, efficiency, and confidentiality of data.
• Establish and maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers.
• Taking initiative with 3rd party vendor and hosting providers to escalate and resolve application issues to minimize any business impact.
• Ability to effectively interface with technical and nontechnical staff at all organizational levels.
• Gain a clear understanding of all CBE corporate policies and procedures. Review and understand all Standard Operating Procedures (SOP’s)
• Ability to take initiative and complete assignments, after initial direction, to completion.
• Perform other position-related duties as assigned.
• The Company reserves the right to change or assign other duties to this position as appropriate.
• Must be able to perform the essential job duties of the position. Reasonable accommodations will be provided to qualified individuals with disabilities.
  • Must be able to remain in a stationary seated position up to 85% of the work shift.
  • Must be able to occasionally move about inside the office to access office machinery, file cabinets or attend meetings.
  • Must be able to operate a computer and other office productivity machinery, such as a calculator, copy machine, printer, scanner, fax machine.
  • Must be able to exchange accurate information with co-workers, consumers and/or clients or vendors who have work related inquiries.

Accountability/Measurement

• Must rely on positive human relation skills to gain the cooperation of others when needed to complete the duties and responsibilities of this position.
• Follow core values, business objectives and goals.
• Recognition that work is performed under very broad supervision, requiring a high degree of independent judgement and action.
• Complete requests and assignments in a timely manner

CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.