The Applebee’s server will Delight our Guests by Exceeding Expectation by serving food and beverages to guests while accommodating the guests’ needs in a courteous and timely manner following Applebee’s Basic Service Steps and the Service Promise. The Server fosters a culture aligned with the TSFR Roadmap, including Our Core Purpose, Vision, Mission and Core Values.
Essential Job Functions
Primary Duties:
• Greets guests and interacts with every guest to create a friendly upbeat work environment
• Familiarize guests with the menu and make appropriate suggestions when requested
• Take guests orders and input them correctly in the POS using the write, repeat and review rule
• Serve food and beverages using the Applebee’s TEAM delivery system
• Pre bus table and sweep the surrounding area to keep it clean and comfortable
• Collect payment from customers in a timely manner using the QR code or POS
• Completes daily cleaning work tasks and maintains a clean and safe working environment
• Anticipate guests' needs in order to facilitate an enjoyable dining experience
Educational / Experience
• Excellent customer service skills and the ability to exceed guests’ expectations
• Ability to work efficiently in a fast-paced environment
• Good attitude toward teamwork
• Strong work ethic, with a willingness to take initiative
• Confident, outgoing demeanor
• Flexibility to work a variable schedule, including evenings and weekends
• Ability to be mobile for a minimum of 4 hours, bend, stoop and lift up to 20 pounds
• Be of legal age to serve alcohol
Physical and Mental Requirements
Language Skills:
Ability to read and interpret documents such as contracts, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Mathematical Skills:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as long as it would not create undue hardship.
While performing the duties of this position, the employee is frequently required to sit, talk, hear, walk, use hands and fingers to feel, handle or operate objects and reach with hands and arms.
The employee may occasionally lift and/or move objects up to 30 pounds. Specific vision abilities required by this position include close vision and the ability to adjust focus.
Psychological Demands:
The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as long as it would not create undue hardship.
While performing the duties of this position, the employee is frequently required to work in a team environment, handle a fast-paced environment and be flexible and willing to accept change. Must also have the ability to communicate with others, both verbally and in writing.
Work Environment:
The work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as long as it would not create undue hardship.
On occasion, to perform the work it may be necessary to travel in an automobile to other locations in the field either alone or accompanied by a co-worker.
TEAM Schostak Family Restaurants reserves the right to change, amend, add, delete and otherwise assign any and all duties, responsibilities, and position titles as it deems necessary to meet the needs of its business.
There's a lot to love about Applebee's! Founded more than four decades ago on the principles of exceptional value and family fun, Applebee’s Neighborhood Grill + Bar serves as America’s kitchen table. As one of the world’s largest casual dining brands, Applebee's provides guests a lively dining experience that combines simple, craveable American fare with classic drinks and local drafts.
Applebee’s makes it easy for family and friends to connect with one another. Whether it’s in a dining room or in the comfort of a living room, Eatin’ Good in the Neighborhood™ is a familiar and affordable escape from the everyday.
Applebee’s is always Doin’ Good in the Neighborhood® too. Applebee's restaurants are owned and operated by local business owners who are dedicated to more than serving great food. They each offer their own team member benefits and build up the communities and neighborhoods that we call home by investing in team member growth and supporting local charities and national causes.
Applebee's is franchised by subsidiaries of Dine Brands Global Inc. [NYSE: DIN], which is one of the world's largest full-service restaurant companies.
Learn more at http://www.applebees.com.
