Job Description

At Apple, we focus deeply on our customers’ experience. Apple Ads brings this same approach to advertising, helping people find exactly what they’re looking for and helping advertisers grow their businesses.

Our technology powers ads and sponsorships across Apple Services, including the App Store, Apple News, and MLS Season Pass. Everything we do is designed for trust, connection, and impact: We respect user privacy, integrate advertising thoughtfully into the experience, and deliver value for advertisers of all sizes—from small app developers to big, global brands. Because when advertising is done right, it benefits everyone!

The Platform Operations team is positioned globally and is focused on providing cross-functional business solutions and external support for Apple Ads customers. The Platform Operations team is seeking a Business Specialist to support business operations for existing and future service platforms. The Business Specialist collaborates with internal and external partners while advocating on behalf of the Apple Ads business and its Apple Ads customers.

Provide internal and external client support for Apple Ads systems and technical tools
Investigate and solve technical issues
Lead support issues by providing data and analysis to Operations, Engineering and Product teams
Monitor, analyze, and report on support efforts to key internal partners
Elicit feedback cross-functionally from Engineering, Product, Marketing and Data teams on technical requirements for issue resolutions
Coordinate ongoing cross-functional partner support meetings and advocate on behalf of the Apple Ads business and our Apple Ads customers
Assist internal Apple teams with policy enforcement and management efforts
Promote ongoing education for supported teams on internal tools and products
Develop support content and implement training for internal partners
Flexible to work with partners and teams across multiple time zones
Flexible to work on weekends and holidays on rotation

Preferred Qualifications

An ability to create and revise email communication quickly and articulate the message to partners
Ability to resolve challenges and prioritize workloads
Ability to work independently and with a team in a dynamic fast-paced environment
Well organized, with exceptional attention to detail
Flexible to work with others in multiple time zones
Ability to identify and implement required actions quickly in order to accomplish goals, eliminate roadblocks, and create focus
Excellent communication skills (verbal, visual, and written) with the ability to interpret data and communicate clearly and concisely
Excel in a dynamic environment and function effectively in the context of ambiguity
Self-starter, inquisitive and a propensity to socialize ideas and drive innovation
Search/Performance advertising experience is a plus
B2B advertising experience is a plus
Developer relations experience is a plus

Minimum Qualifications

Experience (3-5 years) in Advertising Operations or similar customer support role
Experience in a customer support organization focused on customer satisfaction
Fundamental knowledge of ad operations and ad delivery services
Experience reviewing technical requirements documentation
Bachelor's Degree or equivalent