Job Description

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Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

8:00 AM

Shift End Time

4:30 PM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Provides operational support to Revenue Cycle in areas of billing and appeals and completes multiple operational support tasks, including tracking all appeals, facilitating timely submission of appeals, and performing record keeping of all appeals. Works in partnership with other team members to provide quality service to proactively support efforts that ensure delivery of safe patient care and services and promote a safe environment at Children’s Healthcare of Atlanta.

Experience

• 1 year of experience in insurance billing or collections, with a general knowledge of hospital business office functions

Preferred Qualifications

• 2 years of experience in insurance billing and/or collections with a general knowledge of hospital business office functions
• Knowledge of managed care billing
• Knowledge of key Children's Healthcare of Atlanta patient accounting applications, e.g., EPIC Resolute, Dentrix Dental, Clearinghouse, or comparable system

Education

• High school diploma or equivalent

Certification Summary

• No professional certifications required

Knowledge, Skills, and Abilities

• Exceptional instruction skills with an attention to detail
• Strong written and verbal communication skills
• Ability to assess workload and prioritize
• Medical terminology

Job Responsibilities

• Partners with Appeals Coordinators, Utilization Review, and Patient Accounts Managers to ensure payor appeals packages are created accurately for timely submission while maintaining patient confidentiality.
• Reviews appeals packages to ensure accuracy and completeness.
• Supports and helps coordinate documentation for administrative law hearing/settlement submissions.
• Provides continuous analysis of denials and operational support for appeals.
• Identifies payor denial trends and communicates issues and outcomes to appropriate areas.
• Assists Process Improvement Specialists, Appeal Coordinators, Utilization Review, department managers, and director to identify opportunities for improvement.
• Monitors and provides summary-level reporting to Appeal Coordinators and department leadership regarding critical functions of the area.
• Assembles appeals record in correct order, verifying that all materials belong to named patient and placing record in correct folder and sequence.
• Enters appeals statistics and updates into spreadsheets daily and monthly by payor to track and report volume, timeliness of appeals sent, and status.
• Ensures appeals are received by appropriately following up as needed.
• Facilitates obtaining medical records as needed to ensure appeals submission.
• Participates in training to ensure continuous improvement in appeals process.
• Assists with other tasks, e.g., loose filing, printing, and mailing.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1575 Northeast Expy NE

Job Family

Patient Financial Services