Job Description

The Appeals Collector is responsible for performing follow up on all appeals submitted to the payer for timely payment and resolution

Responsibilities

• Pursue additional payment on open appeals through various means of communication, such as telephonically, online, or via payment package processes with payers and patients.
• Overcome objections that prevent payment of the claim. Gain commitment for payment through concise and factual collection techniques
• Escalate accounts to appropriate individuals at the payer and via SSC management as needed, including accounts with a lack of timely payer response. Communicate trends to management as identified. Utilize effective documentation standards that support a strong historical record of actions taken on the account
• Meet the productivity and quality standards of the organization. Complete and comprehend all educational requirements. Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement. “Other duties as assigned

Skills and Experience

• English – Spanish Language (Oral and writing B2+ or above).
• Must have a high school diploma.
• At least 1 year of experience in Customer Service positions.
• The resource will adjust its local schedule with the resources supporting this position during Daylight Savings time changes in the Eastern Time Zone.
• Knowledge of the medical insurance process is a plus.
• Perform and track multiple tasks accurately in short timeframes, have the ability to work quickly and accurately in a fast-paced environment while managing multiple demands.
• Ability to work both independently and collaboratively as a team player.

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About Auxis

Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.

Benefits

• Health benefits including medical, vision, and dental.
• Asociacion Solidarista
• Training and development programs
• Employee recognition program
• Paid time off and family-paid leave
• Paid day off for your birthday!