Job Description – Application Support Engineer

Experience:
2–3 Years

Key Responsibilities:

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  Provide end-to-end application support and resolve production issues within defined SLAs.

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  Coordinate with business, development, infrastructure, server, database, and security teams.

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  Proactively monitor application and server health to identify and prevent incidents.

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  Manage Incident, Problem, Change, and Service Request tickets using ITSM tools.

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  Perform application deployments across UAT and Production environments.

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  Execute BOD/EOD activities and support infrastructure maintenance activities.

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  Prepare and maintain SOPs, runbooks, and support documentation.

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  Perform Root Cause Analysis (RCA) and track defects through closure.

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  Analyze recurring issues and recommend permanent solutions.

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  Identify and implement automation opportunities to improve operational efficiency.

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  Ensure high application availability, service quality, and adherence to ITIL best practices.