Softtek

App Support Engineer Client/Server Pr

Softtek  •  Mexico (Onsite)  •  5 hours ago
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Job Description

App Support Engineer Server Proficient

Requirements
Must have:
  • Hands-on experience in Windows Server administration.
  • Familiar with VMware (vSphere/ESXi) and managing Hyper-V environments.
  • Good understanding of networking fundamentals: DNS, DHCP, TCP/IP, basic routing.
  • Experience in a production support or operations environment.
  • Strong troubleshooting, communication, and collaboration skills.
  • Basic XML knowledge
  • Basic database skills (SQL fundamentals, simple queries).
  • Experience with ServiceNow or similar ITSM tools.
  • Scripting experience (PowerShell or equivalent) to automate routine tasks.

Responsibilities
  • Effectively diagnose and resolve technical issues related to software applications, providing support and assistance to end users to ensure optimal operation, collaborating closely with other IT teams to identify and address issues, implementing solutions and improvements to applications according to business needs, optimizing application performance and availability through continuous monitoring and analysis, and providing training and technical documentation to promote self-learning and problem-solving by users.

Required Languages
English Upper Intermediate

Location
México - Colombia
Softtek

About Softtek

At Softtek, we drive the strategic development of our clients through software engineering. For more than 40 years, we have helped leading companies develop, implement, and manage technology capable of improving people’s lives. Pioneers of the Nearshore model, Softtek connects innovation to business strategy. We don’t claim to “reinvent” or “reimagine” the business — we deliver results.

For more information on what we do, who we are, and career opportunities, visit www.softtek.com / Follow us on Instagram (@softtekofficial), on X (@Softtek), and be our fan on Facebook www.facebook.com/softtek.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Monterrey, MX
Year Founded
1982
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