Job Description

APM Terminals

Have you ever wondered how the products you buy in your local supermarket are transported to Europe? Are you amazed by the speed at which your new sneakers are delivered to your home? Were you impressed by Maersk’s contribution to the distribution of millions of vaccines globally? You can now become part of one of Time’s 100 most influential companies, shaping the future of transport and logistics.

At Maersk, we have a vision to become the Global Integrator of container logistics, connecting and simplifying our customers’ supply chain. You will join a truly innovative journey, with the aim of further strengthening our focus on becoming a truly customer-centric company, serving our customers’ individual needs.

We are looking for a Billing Agent for Spain to join our dynamic and outstanding team in Barcelona.

You will be responsible for managing the customer experience by handling billing for end-to-end inland services, in compliance with all company procedures and regulatory requirements.

This position is based in Barcelona (Spain).

What we offer

International experience working for the world’s leading company in a dynamic, global industry.
Work with colleagues and clients from all over the world.
Excellent training and development opportunities, as well as global career prospects.
Improve your communication, problem-solving, and relationship-building skills.
Competitive salary and an excellent bonus package.
Great colleagues and an excellent working environment!

Key responsibilities

• Invoice customers for services provided.
• Handle all customer issues related to billing and facilitate their timely and effective resolution, involving relevant internal or external stakeholders.
• Provide value to customers through effective solutions, with strong business and process understanding.
• Maintain a customer-centric approach, helping to avoid errors and implementing preventive measures to eliminate recurrence.
• Prepare and submit all documentation in a timely and accurate manner.
• Comply with processes and Standard Operating Procedures (SOPs).
• Maintain effective and proactive communication by regularly participating in conference calls with clients and vendors to ensure smooth process flow.
• Collaborate with commercial and operational teams to establish and strengthen customer relationships.
• Execute reports or other tasks assigned by the Team Leader or Manager.

What we are looking for in new colleagues:

• Good knowledge of customer billing.
• Excellent communication skills and the ability to communicate confidently with stakeholders.
• Passion for driving task completion and strong customer orientation.
• Well-organized under pressure.
• Team player: collaborates with others in the business unit to achieve results and fosters teamwork.
• Demonstrates a sense of urgency, drives issues to resolution, and persists despite obstacles.
• Positive and proactive attitude.
• Good command of both spoken and written English.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com