Job Description

API PSD Operations SupportThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Key Responsibilities

1) Lifecycle Services Operations Support (CCOW)

• Provide operational support for CCOW order processing and cost management.
• Collaborate with business teams and partner sourcing teams for deal reviews and CCOW purchase order (PO) coordination.
• Conduct regular partner delivery reviews and lead customer satisfaction surveys.
• Analyze and forecast CCOW performance trends to support COD.
• Support KR MS PO activities by completing the Korean SOW (charge 3K per quarter from PSD to MS).

2) Engineer Utilization Management

• Conduct in-depth analysis of Korea utilization (UI) metrics with API PMs to investigate areas below target levels.
• Share engineer utilization results and monitor ongoing trends for performance management.
• Confirm and update CATW data prior to month-end close.

3) Process Optimization and Quality Management

• Support Korea QMS (Quality Management System) activities to ensure compliance with ISO 9001:2015 certification requirements.
• Review and update functional documentation annually in coordination with Delivery Managers.

4) Project Knowledge Management

• Maintain comprehensive records of project history, including progress tracking and status monitoring (Red/Green).
• Manage and organize knowledge assets related to project deliverables to support collaboration and continuity.
• Prepare the monthly Large Project Review meeting and update project status using the PM dashboard.
• Monitor overall project health and share the monthly A&PS project expense report.

5) KR PSD Financials

• Participate in the KR Services Sales Order + P&L call.
• Collaborate with SSD KR Ops and Finance to stabilize the PSD (LS) structure.
• Analyze A&PS and LS financial data and provide insights for the KR Country SOR.
• Manage overtime reporting for PSD and SSD and share with KR Delivery Managers.

6) Capacity Augmentations / L&D Support

• Support KR PSD learning & development activities (quarterly training forecast, nominations, and seat confirmations).

• Handle internal announcements for personal events (e.g., condolences/congratulations).
• Manage engineer parking registrations and department distribution lists/calendars.
• Provide general administrative and coordination support for the KR PSD organization as needed.

Required Qualifications

• Experience in operations support, project coordination, PMO, delivery operations, or a related function.
• Strong analytical skills with ability to interpret metrics, identify trends, and communicate insights.
• High attention to detail and ability to manage recurring operational processes (month-end updates, reporting cadence, reviews).
• Proven ability to work cross-functionally with delivery teams, PMs, finance/ops, and quality stakeholders.
• Strong written and verbal communication skills for stakeholder updates, surveys, and documentation.

Preferred Qualifications

• Exposure to Quality Management Systems and ISO 9001:2015 compliance activities.
• Experience supporting order processing, PO/SOW coordination, or partner delivery reviews.
• Comfort working with financial data (P&L calls, expense/overtime reporting, forecasting).
• Experience with knowledge management practices (dashboards, project status governance, document control).
• Experience working in a matrixed, multi-stakeholder environment across regions.

Tools & Systems (Typical)

• CATW (utilization/month-end data updates).
• PM dashboard(s) for status reporting (Red/Green) and large project review materials.
• Standard productivity tools for reporting, documentation, and collaboration (e.g., spreadsheets, presentations, document repositories).
• [Add internal systems used for CCOW order processing / PO workflow].

Key Stakeholders / Interfaces

• Delivery Managers and delivery teams (project health, documentation, QMS readiness).
• Project/Program Managers (utilization metrics, dashboards, project reviews).
• Quality leads / QMS owners (ISO documentation and audit readiness).
• Finance and Operations (P&L calls, expense and overtime reporting, structural stabilization).
• Business teams, partner sourcing teams, and partners (CCOW processing and delivery reviews).

Success Measures (Examples)

• On-time and accurate month-end CATW updates and utilization reporting.
• Consistent cadence and quality of partner delivery reviews, surveys, and follow-ups.
• Audit-ready QMS documentation and timely annual document reviews.
• Accurate, actionable project health reporting and timely project review materials.
• Accurate financial/expense/overtime reporting shared with stakeholders on schedule.

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Change Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Collection Management (Inactive), Deadline Management, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Project and Program Management (Inactive), Project Management Tools, Quality Improvement Processes, Relationship Building {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#china#operations

Job:

Services

Job Level:

Specialist

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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