Job Description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

ABOUT THE COMPANY

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

JOB TITLE: APAC TAXATION SPECIALIST

LOCATION: Manila, Philippines (Remote or Hybrid)

Genesys is seeking a highly motivated APAC Taxation Specialist to join our growing Global Tax team. This role will support all tax related matters across multiple Asia-Pacific jurisdictions, and report directly to the Global Tax Team located in the United States. You will work closely with internal finance teams and external tax advisors to help ensure compliance with local tax regulations and support audits, tax inquiries, and other compliance-related activities. The ideal candidate is detail-oriented, organized, able to manage multiple priorities, and can work effectively across time zones.

This role offers the opportunity to develop expertise in regional tax compliance while collaborating with colleagues and advisors across the APAC region. You'll gain exposure to a variety of tax regulations, reporting requirements, and cross-functional teams, helping you build both technical and professional skills within a global organization.

PRIMARY DUTIES & RESPONSIBILITIES

Tax Compliance & Reporting

• Prepare and coordinate direct and indirect tax filings across APAC jurisdictions, including corporate income tax, WHT, VAT, local business taxes, and other local corporate taxes.
• Prepare tax computations, reconciliations, and supporting schedules.
• Monitor filing calendars and ensure timely submissions.
• Coordinate tax payments and maintain compliance documentation.
• Stay updated on international and local tax law developments to ensure compliance and optimization.

Tax Operations & Stakeholder Coordination

• Liaise with internal finance and accounting teams to gather information required for tax filings.
• Coordinate with external tax advisors and service providers.
• Support statutory reporting and tax registrations as needed.

Audit & Compliance Support

• Maintain tax records and audit-ready documentation.
• Support tax audits, notices, and information requests from tax authorities.
• Assist with tax reconciliations and compliance reviews.

Process Improvement & Ad-hoc Projects

• Support tax process improvements and automation initiatives.
• Assist with implementation of new tax requirements and reporting obligations.
• Support regional tax projects as assigned.

DESIRED SKILLS AND EXPERIENCE

• Bachelor's degree in Accountancy, Finance, Taxation, or a related field.
• Have at least 2 years of experience in tax compliance, tax reporting, or accounting with tax responsibilities.
• Experience preparing tax returns, reconciliations, and supporting schedules.
• Strong understanding of Philippine tax regulations and compliance requirements.
• Proficiency in Microsoft Excel and experience working with financial data and reconciliations.
• Strong analytical, organizational, and problem-solving skills with attention to detail.
• Ability to manage multiple deadlines and priorities in a fast-paced environment.
• Strong written and verbal communication skills and the ability to collaborate effectively with cross-functional teams.
• Requires professional proficiency in English, with the ability to articulate financial data and discuss tax compliance fluently.

PREFERRED QUALIFICATIONS

• Experience in a multinational company, shared services environment, or public accounting firm.
• Exposure to APAC tax compliance and reporting requirements.
• Experience working with ERP systems such as Workday or SAP.
• Experience supporting tax audits and working with external tax advisors.

#LI-Hybrid

#LI-PR1

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.