Job Description

Team Introduction:
ByteDance is seeking a stellar Collections Analyst to join our Singapore office. In this role, you will be driving ByteDance's cash flow by managing the end-to-end Invoice-to-Cash process for our largest and most strategic clients across Asia. We serve as trusted strategic advisors to the business, ensuring financial discipline and maximizing working capital. Our core mission involves pioneering creative, root-cause solutions to complex, product-agnostic payment blockers and continuously optimizing collection strategies across ByteDance's entire suite of monetizable products.

The role sits in Global Revenue Management ("GRM") and is part of the ByteDance's Finance function. GRM is responsible for revenue management and accounting for monetization of TikTok via the following processes: running the Order to Cash ("OTC") cycle, establishing and integrating business-finance platforms together and revenue accounting.

Role and Responsibilities:
As a Collections Analyst, you will contribute to a high-performing team responsible for overseeing the critical Invoice-to-Cash operations. Your primary focus will be on ownership of strategic payment inflows, resolving complex billing disputes, and driving disciplined collection behaviors across the APAC market.
- Relationship builder: Provide ongoing consultation and support to our key clients and stakeholders on questions related to Bytedance's collections policies and processes.
- Process Optimization & Risk Mitigation: Drive the continuous evolution and optimization of collections and credit processes and tools to enhance efficiency, reduce outstanding debt, and mitigate bad debt risk at scale.
- Cross-Functional Influence: Act as the point of contact and trusted financial partner to Sales leadership and Sales Support teams, utilizing data-driven insights to influence financial policies, drive disciplined collection behaviors, and safeguard TikTok's cash flow objectives.
- Problem Solver: Conduct thorough investigations into billing disputes and promptly address customer inquiries, maintaining a focus on timely resolution.