Job Description

The Opportunity

This is a rare mandate to lead one of our client's flagship technology accounts across Asia Pacific. The Account Executive (Regional Account Director) owns the relationship, the P&L and the transformation agenda for a 7M+ sq ft, 50+ site portfolio — delivering integrated facilities management and workplace experience to one of the world's most demanding and innovative technology companies.

The client operates a Hyper-AI environment built on non-linear growth and continuous reinvention. They are not looking for a steady-state facilities manager; they want a strategic architect who will redesign delivery around automation, AI and a value-based commercial model — a partner who can match their ambition.

Role

Account Executive / Regional Account Director, Integrated Workplace

Our client

A global leader in real estate & integrated workplace services (identity shared under NDA)

End customer

A major global technology company (identity shared under NDA)

Location

Singapore (APAC remit)

Reports to

Group Account Executive

Portfolio

7M+ sq ft · 50+ sites across APAC

Team

~250 direct FTEs + ~1,200 vendor staff

Commercials

Gain-share / value-based model (fees tied to measurable value)

About the Platform

Our client is a global leader in real estate and integrated workplace services, operating across more than 80 countries. Their occupier division brings together facilities management, projects, transactions, portfolio strategy and workplace experience into a single, integrated solution for corporate clients. The Regional Account Director sits at the head of this delivery — accountable for client satisfaction, growth and operational excellence across the region.

The End Customer (Confidential)

A major global technology company with a large, complex APAC portfolio operating on a second-generation outsource model. Their environment demands a Customer Zero mindset — being first to deploy frontier AI in the real-estate and facilities space — and a partnership built on measurable value rather than service volume. The full identities of both our client and the end customer, along with package and process timeline, are shared with shortlisted candidates under NDA.

The Mandate

Be the face of our client on the account and the architect of its future. The role blends commercial ownership, client intimacy and relentless transformation:

• Strategy & account management — own the account plan and align it to the client's OKRs; be accountable for the profit, loss and growth of the account across the region.
• Client relationship — translate evolving client needs into innovative initiatives; balance the interests of client and firm; challenge constructively, backed by data.
• Transformation & innovation — drive an ever-on transformation agenda; architect AI-driven solutions and annual workflow-redesign cycles that decouple productivity from headcount.
• Commercial excellence — design and run a gain-share commercial construct; work with Commercial Excellence on margin and value; uncover and convert growth.
• Lead & deliver — build a high-performing, lean, AI-native team; realise the transformation programme on time; exceed the desired outcomes every year.

Key Responsibilities

Account & commercial

• Achieve agreed financial targets — revenue, expenses, debtors and growth — and lead budgets and forecasts.
• Find cross-sell opportunities and convert account growth with the account and sales teams.
• Ensure adherence to contract requirements, KPIs and SLAs; mitigate CPI/KPI liability.

Operations & people

• Provide management oversight of all resources delivering services; simplify, standardise and automate processes.
• Drive regional consistency in reporting, SOPs, systems and HR practices; run Quarterly Business Reviews.
• Develop direct reports, build a succession plan, and create a culture of belonging and high performance.

Knowledge & innovation

• Source and implement best practice from outside-in; keep pace with industry trends and the competitive landscape.
• Commercialise successes and maintain positive momentum with the client and internally.

The Ideal Candidate

Experience

• 15+ years in real estate, with strength in facilities account management; ideally employee-experience and sustainability focus.
• Has run complex account structures — multiple teams, disciplines, locations and countries — and managed complex P&Ls.
• Track record of year-on-year growth through new services/products, and of growing talent and teams.
• Comfortable handling client and firm sensitivities — knowing when to escalate and how to de-escalate.

The Hyper-AI fit (decisive criteria)

• Strategic architect, not task manager — designs systems and frameworks that leverage automation over large manual teams.
• Leverages data & AI — architects AI-driven solutions and agentic workflows for exponential productivity gains.
• Financially & commercially astute — expert in gain-share models where fees are tied to measurable client value.
• Audacious & decisive — matches the client's ambition, experiments with radical models, and moves with speed.

Attributes

• Empathetic, trustworthy and inclusive; a natural relationship-builder with superior communication.
• Decisive with a bias for action; the courage for tough decisions and difficult conversations.
• Learns fast, recognises patterns, and adapts behaviour to feedback.

What Success Looks Like

• Year one: the transformation roadmap is live, the team is restructured around a lean, AI-native model, and the client sees measurable value delivered.
• The account exceeds its desired outcomes and growth targets, with KPIs and CSAT trending up.
• Our client is positioned as the end customer's indispensable strategic partner — an account of choice across the business and beyond.

Why This Role

Few roles in the region combine this scale, this brand and this licence to reinvent. For the right leader it is a chance to be Customer Zero for AI in corporate real estate — designing the delivery model others will follow — with the autonomy of a strategic architect and the backing of a global platform.