Job Description

Edgewell is a global team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reimagine good mornings and endless summers, strive for more sustainable ways to beautify and bond, and do it all with not only confidence but determination.

Lead and coordinate Accounts Payable (AP) operations for LATAM within a Global Business Services (GBS) model, ensuring efficient service delivery through a hybrid model (in-house + BPO provider). Responsible for operational performance, vendor management, SLA compliance, and alignment with standardized processes.

This position will be responsible for a team of Analysts and Senior Analysts,

Key Responsibilities

Service Delivery & Operations

• Oversee end-to-end AP operations:

• invoice processing, 2/3-way match, payments, reconciliations, and vendor queries

• Ensure SLA compliance across both in-house team and BPO provider

• Monitor backlog, productivity, and service quality

• Support month-end close activities

BPO Management & Governance

• Act as primary point of contact for the BPO provider

• Monitor BPO performance against SLAs, KPIs, and contractual obligations

• Conduct regular governance meetings (weekly/monthly reviews)

• Manage escalations and ensure timely resolution of issues

• Validate billing and service scope delivered by the BPO

• Drive continuous improvement initiatives with the BPO partner

Team Coordination (In-house)

• Coordinate daily activities of internal AP analysts

• Allocate workload between in-house team and BPO

• Provide guidance, training, and operational support

• Ensure alignment in ways of working and process adherence

Quality, Risk & Controls

· Ensure compliance with internal controls and policies (including SOX if applicable)

· Monitor risks such as duplicate payments, errors, and non-compliance

· Ensure audit readiness across in-house and outsourced operations

Process Standardization & Improvement

· Ensure adherence to GBS standard operating procedures (SOPs)

· Identify process gaps and inefficiencies across both delivery models

· Support automation and process improvement initiatives (OCR, RPA, workflows)

Stakeholder Management

· Act as key contact for Finance, Procurement, and local market teams

· Manage expectations and service performance across stakeholders

· Provide updates on performance and issue resolution

Reporting & Performance Tracking

· Track and report KPIs across in-house and BPO operations:

o SLA adherence

o Invoice cycle time

o On-time payment rate

o Backlog levels

· Provide insights and recommendations to improve performance

Qualifications

Education

· Bachelor’s degree in Accounting, Finance, Business Administration, or related field

Experience

· 5–7 years of experience in Accounts Payable

· Experience in GBS / Shared Services environments

· Experience managing or working with BPO providers (highly preferred)

· Prior experience coordinating teams

Skills & Competencies

· ERP systems (SAP, Oracle, or similar)

· Intermediate/Advanced Excel

· Strong understanding of AP processes and controls

· Experience with automation tools (a plus)

· Solid people leadership and stakeholder management skills.

· Strong analytical and problem-solving capabilities.

· Ability to operate in a fast-paced, high-volume environment.

· Continuous improvement and service-oriented mindset.

Languages & Systems

· Intermediate to advanced English

· Experience with SAP

· Advanced Excel and reporting/dashboarding tools.

BASIC QUALIFICATIONS:

· Orientation and push for results.

· Customer focus

· Frustration resistance.

· Analytic capacity.

· High communication capacity.

· Teamwork.

· Creative problem resolution.

· Managing skills

· Follow up.

· Leadership and responsibility.

#LI-LC1

Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that’s open to difference. We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.