Our Finance team’s mission is to drive efficiency as we support our company and business partners. We analyze data, create records and reports, and make key strategic decisions to keep the business running. Our passion and energy promote a creative and growth-oriented environment. The members of our team are resourceful, critical thinkers that pride themselves on integrity and efficiency.
The Accounts Payable Customer Service Coordinator supports the day-to-day operations of the Accounts Payable department by monitoring workflow, responding to customer service inquiries, and helping ensure invoices are processed accurately and timely. This role serves as a primary point of contact for internal business partners, store personnel, suppliers, and other departments, providing prompt resolutions to payment and invoice-related questions.
The AP Customer Service Coordinator monitors workflow queues, identifies processing issues and trends, and works with the appropriate teams to resolve problems and improve efficiency. The position also provides support to Accounts Payable processors by assisting with escalated issues, researching discrepancies, answering process-related questions, and helping maintain consistent application of Accounts Payable policies and procedures.
This role requires a strong understanding of Accounts Payable processes, attention to detail, effective communication and problem-solving skills, and the ability to build positive working relationships across the organization. A solid understanding of Grocery Outlet's business operations is essential to providing effective support to both internal customers and external suppliers. This role reports to the Accounts Payable Team Supervisor.
Grocery Outlet Inc. (www.groceryoutlet.com) is the leading extreme value retailer in the United States, serving bargain seeking customers since 1946. Publicly held, Grocery Outlet employs 1000 people across the US. Headquartered in Emeryville, California, Grocery Outlet has been family oriented for over 75 years and has a rich history of putting customers and employees first.
The Grocery Outlet Bargain Market brand currently includes over 480 + independently operated stores in California, Delaware, Nevada, Ohio, Oregon, Idaho, Washington, New Jersey, Maryland and Pennsylvania. With our broad appeal, Grocery Outlets are located in large and small cities and in a variety of neighborhoods. The premise is simple: offer quality brand name products with savings of 40% to 60% below traditional retailers and sell them with a 100% satisfaction guarantee. The product selection consists of frozen foods, refrigerated products, produce, fresh meat, general merchandise, health & beauty, natural and organic foods and beer & wine. Customers know they will find value in every visit as inventory turns continually creating a “treasure hunt” shopping experience. Grocery Outlet’s world class buying team is known for cultivating a culture of collaborative relationships with the over 2,500 supplier partners we deal with.
