Job Description

This is a client facing advisory role to ensure payroll and overall service for allocated clients go smoothly
1) Serve as a Payroll specialist and answer inbound/outbound calls and handle routine client requests/queries with utmost care.
2) Resolve routine customer concerns with pre-defined solutions
3) Builds strong relationships with a portfolio of clients, conducting regular structured calls to review performance
4) Develop and leverage a broad understanding of ADP products in support of client needs
5) Looks for solutions which will allow our customers to focus on their core business
6) Drive positive defining moments with client
Any graduates with very good communication skills and the ability to deal effectively with different clients. Good problem solving skill and ability to think through in different situations.
Skills required:
* Clear spoken and written English language
* Strong Excel skills
* Strong time management - ability to prioritize and meet deadlines
* Client focused
Knowledge / Experience:
Overall 2-3 years of experience in a global organization talking to clients on the phone is essential.
Has completed a minimum of 2 years in the current process and has been a consistent performer.
End to End Payroll Knowledge will be an added advantage
Should not have been on a performance improvement plan.
Flexible to work in any shift as per the requirement.
##LI-DNI Qualifications
This is a client facing advisory role to ensure payroll and overall service for allocated clients go smoothly
1) Serve as a Payroll specialist and answer inbound/outbound calls and handle routine client requests/queries with utmost care.
2) Resolve routine customer concerns with pre-defined solutions
3) Builds strong relationships with a portfolio of clients, conducting regular structured calls to review performance
4) Develop and leverage a broad understanding of ADP products in support of client needs
5) Looks for solutions which will allow our customers to focus on their core business
6) Drive positive defining moments with client
Any graduates with very good communication skills and the ability to deal effectively with different clients. Good problem solving skill and ability to think through in different situations.
Skills required:
* Clear spoken and written English language
* Strong Excel skills
* Strong time management - ability to prioritize and meet deadlines
* Client focused
Knowledge / Experience:
Overall 2-3 years of experience in a global organization talking to clients on the phone is essential.
Has completed a minimum of 2 years in the current process and has been a consistent performer.
End to End Payroll Knowledge will be an added advantage
Should not have been on a performance improvement plan.
Flexible to work in any shift as per the requirement.