Job Description

Location: Van Wert, OH; Dublin, OH
Work Model: Hybrid
Position type: Full time - salary

We’re a team of employees passionate about delivering best-in-class customer service and driving innovation in claims management. Integrity, relationships, and excellence are at the heart of everything we do.
Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do!
At Central, our Special Investigative Unit plays an essential role in protecting our policyholders, supporting fair claim outcomes, and preserving the integrity of the insurance process. We combine detailed analysis, field investigation, collaboration, and sound judgment to address complex and potentially fraudulent claims. As an Anti-Fraud Special Investigator, you will partner with claims professionals, regulatory organizations, industry contacts, and law enforcement while sharing your expertise through fraud and technical training. This is an opportunity to do meaningful investigative work, influence outcomes, and help strengthen fraud awareness across the organization.

Key Responsibilities of the Role
• Provides proactive customer service throughout the life of the file by appropriately setting expectations, building rapport, and responding to requests timely of both internal/external customers.
• Identifies and conducts thorough investigations of suspicious claims, review documentation and develop investigative actions
• Conducts field as well as desk investigations of insurance claims referred to the Special Investigative Unit from direct adjuster referral or by various analytic platforms
• Coordinates investigations with outside SIU contacts, the Department of Insurance Fraud Division, NICB, and various law enforcement agencies
• Initiates referrals when a suspicious or fraudulent activity has been identified
• Initiates referrals to State Insurance Department, Fraud bureaus and NICB when a suspicious or fraudulent activity has been identified.
• Develops and presents anti-fraud training programs within claims organization
• Ensures budgets are established and documented in claim file and all invoices reviewed and documented
• Creates monthly reports in a well-written manner, reflecting activity in specific region
• Complies with State Requirements for reporting questionable claims and documented within Case Manager
• Handles work comp files
• Handles bodily injury files
• Conducts claims fraud training and/or technical training
• Conducts own examination under oath (EUO)
• Handles major case overflow files

Required Qualifications
• Bachelor’s Degree in related field and 2 years’ experience with a law enforcement agency/SIU group and/or multi-line claims handling experience within the insurance industry
• Or 4 years’ experience with a law enforcement agency/SIU group and/or multi-line claims handling experience within the insurance industry
• Possess prior experience in the investigation of insurance fraud
• Travel up to 10-20% for field work

Preferred Qualifications
• Successful completion of one or more professional designations: FCLS (Fraud Claims Law Specialist), CIFI (Certified Insurance Fraud Investigator, CFE (Certified Fraud Examiner)

Knowledge, Skills, and Abilities

• Solid knowledge of the claims/SIU policies and procedures; exhibits sound interpretation of policies & procedures in investigating and resolving claims
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Effective verbal and written communication skills
• Must perform well in high-energy, dynamic and team-oriented environments
• Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
• Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
• Demonstrate integrity within a professional environment
• Ability to adapt to new situations and learn quickly
• Ability to conduct detailed investigations and complete all investigative steps
• Ability to understand Central Insurance’s policies and processes

Total Rewards
Central establishes base pay based on several factors including labor market data and an evaluation of candidate qualifications relative to role requirements. Base pay is one component of a comprehensive total rewards package designed to support employees’ financial, health, career, and retirement objectives. Central provides extensive health and wellness benefits to promote flexibility, work-life balance, and long-term financial security. For more information, see Central Insurance Benefits

Work Authorization
Central will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
It is the policy of Central that all recruiting, hiring, training, compensation, overtime, job classification and assignment, facilities, promotions, transfers, employee treatment and all other terms and conditions of employment shall be maintained in a manner which will not discriminate against any person because of race, color, age, sex, national origin, ancestry, religion, marital status, military status, or disability. The applicant should respond to questions on this application in a way that will not divulge such information. #LI-AS1 #LI-Hybrid