Job Description

Job Responsibilities and Requirements

The New Business Annuities Specialist is responsible for the review and processing of new annuity applications. This role is responsible for reviewing incoming applications for completeness of internal forms requirements and statutory and regulatory completeness and compliance. The Specialist will report to the Manager of New Business and act as a liaison between various departments. New Business Annuity Specialists will have frequent interactions with internal and external customers.

Processing

• Process applications and corresponding paperwork and document any outstanding requirements. Apply premium and issue contracts. Independently conduct initial review and make judgment & decisions that fall within prescribed policies and limits
• Primary owner for resolving any open issues for a submitted application from the time the case is submitted to the point the case is issued
• Process a variety of tasks and high volumes of work in a fast paced, time-sensitive, environment.
• Accountable for providing follow through to ensure correction is made to resolve problems or complaints and notify individuals of action taken.

Relationships

• Work with new broker back offices and Annuity Marketing to ensure that processing expectations are met once established
• Develop relationships with key administrative and office support staff to facilitate proper business flow between various business units as well as third party administrators
• Make recommendations to sales and marketing to help reduce applications received "not in good order"
• Provide professional, high level, customer service via telephone (inbound and outbound), e-mail, and/or written communication, handling policy inquiries.
• Conduct communications in a pleasant, professional manner with the needs of the customer on the forefront of all interactions. Perceive, distinguish, and empathize with emotions of internal/external customers.
• Update account history with results of inquiry to include proper documentation.

Compliance

• Adhere to department production and quality policies and standards
• Using knowledge of annuity contracts, government regulations, and departmental policies and procedures ensure required documentation is considered when processing applications.
• Conduct all business transactions in a manner that upholds the high ethical standards

Required Knowledge, Skills, Abilities and/or Related Experience

• 2-Year Degree; 4-Year Degree preferred
• Successful completion of Life insurance related education such as LOMA or CLU coursework strongly preferred
• 2+ years of relevant experience
• Must demonstrate strong organizational, mathematical, oral, and written communications skills.
• Demonstrated strong customer relationship management and servicing skills as well as internal corporate relationship management capabilities
• Excellent telephone skills required.
• Working knowledge MS Office, Word, Excel, and Power Point required
• Experience working in a service center, sales support team and/or other previous industry experience preferred

Ability to Travel: Up to 10%

The expected hiring range for this position is $25.10 - $31.37 hourly for work performed in the primary location (Philadelphia, PA). This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards. The successful candidate’s starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future.

Work location may be flexible if approved by the Company.

What We Offer

At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.

That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.

Our Benefits:

• An annual performance bonus for all team members
• Generous 401(k) company match that is immediately vested
• A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
• Multiple options for dental and vision coverage
• Company provided Life & Disability Insurance to ensure financial protection when you need it most
• Family friendly benefits including Paid Parental Leave & Adoption Assistance
• Hybrid work arrangements for eligible roles
• Tuition Reimbursement and Continuing Professional Education
• Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.
• Volunteer days, community partnerships, and Employee Assistance Program
• Ability to connect with colleagues around the country through our Employee Resource Group program

Our Values:

• Integrity
• Empowerment
• Compassion
• Collaboration
• Fun

EEO Statement

Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.

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