Job Description

Posting number: 26-13851-04

Department: Animal Services

Division: CVAC Field Services

Job classification: ANIMAL SERVICES REPRESENTATIVE

Posting type: Open & Promotional

Categories: Clerical & Data Entry, Community Services, Animal Services, Customer Service

Summary

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The County of Riverside’s Department of Animal Services, Intake Center, is seeking a qualified Animal Services Representative located in Thousand Palms servicing the Coachella Valley Animal Campus.

The incumbent will perform specialized clerical and customer service duties in the Department of Animal Services; providing excellent customer service, handling animals intake, data entry, fostering animals, and assisting with phone calls. Other duties include assisting with adoptions, rescues, clinic programs and planning, licensing, and other animal programs/services as needed.

Competitive candidates would posses customer service experience specifically within animal service programs.

Work schedule: 5/40 with availability to work weekends, holidays, and special events to meet department needs may be required.

The schedule is subject to change based on operational needs. See Schedule, Overtime, Standby/On-Call, and Travel Obligations under APPLICATION INFORMATION for details.

Meet the Team!

The Riverside County Department of Animal Services believes the character of their organization is best reflected in the strong dedication of each one of their employees who strive to meet the highest standards of performance and compassion on behalf of the animals and people that they serve. The Department of Animal Services operates four shelters located in Blythe, Jurupa Valley, San Jacinto and Thousand Palms.

Examples of duties

• Perform clerical work requiring specialized knowledge of Animal Services programs and services; prepare and process materials/forms which require a thorough familiarity with department policies, procedures, terminology and applicable laws.
• Provide excellent customer service to the public or interdepartmental representatives; answer questions regarding a variety of animal services programs or services including questions on adoptions, vaccination clinics, animal service fees, or licensing.
• Review a variety of reports, forms, transactions, and records for accuracy, completeness, and compliance with applicable ordinances; answer questions involving technical data, laws, policies, or procedures; process animal service fees using the Chameleon system.
• Compile a variety of narrative and statistical reports, which requires locating sources of information, devising forms to secure the data, and determining proper format for finished reports.
• Design or revise office forms; maintain complex filing systems for keeping track of animal licensing information, pet adoptions, clinic services, or other animal service transactions.
• Reply to routine questions regarding specialized animal services and programs offered by the department; compose correspondence and other materials requiring the application of specialized subject matter knowledge.
• Maintain animal service documents using the Chameleon system.
• May handle animals by checking for microchips or placing animals into proper handling areas for vet staff; use special equipment as needed such as kennels or microchip readers.

Qualifications

Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test.

Experience: Six months of providing customer service with responsibility for receiving, evaluating, and responding to inquiries or complaints. Customer service experience providing a variety of animal-related services including licensing, adoptions, clinic programs, rescues, or other related animal programs/ services is preferred.

Knowledge of: The principles, methods, and equipment used in providing animal services to the public; correct English usage, grammar, spelling, vocabulary, punctuation, format, and style; Department of Animal Services office procedures, including preparing correspondence and reports, filing, and operating standard office equipment.

Ability to: Understand the capabilities and applications of specialized information processing equipment, such as the Chameleon system; use initiative and judgment in setting up formats for a variety of documents; provide guidance to and train staff; store and retrieve a variety of documents and subdocuments; meet departmental production and accuracy standards; establish and maintain effective working relationships with the public and with other county departments.

Supplemental information

This recruitment is open to all applicants.

For questions regarding this recruitment, contact Isaac Vidalez Villegas at 951-955-4091 or IVVillegas@RIVCO.ORG . Please allow 1-2 business days for a response to general inquiries