Job Description

Posting number: 010820-26-CDD-3

Department: Community Development

Division: Animal Care Administration

Job classification: Animal Services Coordinator

Posting type: Open

Categories: Administration, Paraprofessional, Miscellaneous, Animal Services, Customer Service, Communications

Summary

With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice.

The Animal Services Coordinator serves as one of two Volunteer Coordinators responsible for recruiting, onboarding, and organizing individual volunteers, group volunteer activities, and tabling events. This position manages volunteer engagement and ensures efficient and welcoming experience for all participants. In partnership with the second Volunteer Coordinator, shared duties include scheduling, enforcing conduct standards, maintaining clear communication, and supporting outreach and event activities. Together, both coordinators help build a reliable and well-trained volunteer team that supports the shelter’s mission and daily operations.

IDEAL CANDIDATE STATEMENT

The ideal candidate will preferably have experience in municipal animal sheltering and a strong background working with volunteers, including direct volunteer participation. They will be comfortable working with animals in a shelter setting and demonstrate excellent interpersonal and written communication skills. Attention to detail, reliability, and professionalism are essential for success in this role. The ideal candidate will also be patient, motivational, and capable of enforcing shelter policies effectively. A collaborative approach and commitment to creating a positive volunteer experience is highly valued.

Under general supervision, the Animal Services Coordinator organizes and coordinates a variety of community outreach activities, events and programs in support of the City's animal shelter; oversees and coordinates adoptions, fostering and/or rescues; develops, plans and implements procedures to increase adoptions, fostering, and/or rescues; assists and educates families and volunteers on pet selection, pet care, and responsibilities; interviews families and volunteers who want to adopt or foster a pet; and works with other shelters and animal organizations to place animals in specialized care. Increases awareness of the animal programs within the community by utilizing media contacts, newspapers, and promotional events; works with business managers and private community leaders to schedule marketing events to support the programs and promotion of the animal shelter.

DISTINGUISHING CHARACTERISTICS

This classification is a responsible paraprofessional position involving the coordination and administration of the pet adoption, fostering and rescue programs at offsite locations.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned management staff. May exercise direct supervision over non-career staff and volunteers.

Examples of duties

The following duties are typical for this classification. Incumbents may not perform all the listed duties and/or may be required to perform related duties as needed:

• Provide onsite and offsite animal coordination and oversight.
• Confer, counsel and educate customers and volunteers on various pet breedsand City animal program policies and procedures.
• Explain state and local laws and ordinances, departmental policies and procedures, and information regarding pet ownership, licensing, adoption, fostering, rescuing and/or other animal issues to members of the public.
• Assist the public with animal adoption and fostering; collect information about animals and persons in accordance with department procedures; interview people and make decisions about the suitability for adoption, fostering, or volunteering.
• Coordinate and/or direct the selection of animals, collect necessary equipment, and arrange for transportation to offsite locations.
• Utilize appropriate websites, social media and other communication outlets to develop promotional campaigns regarding adopting, fostering and rescue programs, including activities and the need for volunteers and donations.
• Update and create volunteer opportunities for offsite community events for distribution on the shelter's automated volunteer system.
• Recruit, train and coordinate volunteer support for offsite community events.
• Facilitate and train volunteers in the areas of customer service, adoption, fostering, counseling, and safe animal handling.
• Assist in identifying grant and fundraising opportunities pertaining to adoption. fostering and rescuing.
• Maintain records and statistics for all offsite events; monitor and report results for performance measures.
• Collaborate with other agencies on jointly sponsored projects and services.
• Assist in the preparation of reports for presentation to City commissions and committees; assist in the preparation of federal/state reports; maintain files and records.
• Coordinate assigned activities and programs with other City departments and divisions, outside agencies, and service providers.
• Participate in meetings with public groups, clubs, organizations and agencies to explain, promote services offered by the animal shelter; participate in, activities and programs that encourage community participation.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.

NON-ESSENTIAL FUNCTIONS

• Perform related duties as required.

Qualifications

Knowledge of:

• Principles, practices, and procedures used in developing and implementing pet adoption, pet fostering, and rescue programs.
• Basic techniques of project and program management.
• Pet breeds, typical dog and cat behavior.
• Basic symptoms of common animal illnesses.
• Proper methods and techniques used to care for, safely handle and restrain animals to avoid injury to persons or animals.
• Speak, read, and write English at a level necessary for effective performance.
• Basic principles of public relations, customer service and public speaking. Record keeping and reporting practices.

Skill in:

• Providing customer service.
• Modern office equipment including computers, computer applications and software.

Ability to:

• On a continuous basis, know and understand all aspects of the job. Collect, compile, organize, analyze, and interpret data.
• Learn the operation of the City's animal shelter programs and software systems.
• Develop, conduct and/or coordinate adoptions and fostering, education, public relations, and outreach efforts, and organize community events.
• Implement and coordinate animal programs suited to meet the needs of the community.
• Understand, interpret, and explain program policies and procedures.
• Plan and organize work to meet deadlines and changing priorities. Exercise discretion and independent judgment.
• Perform job tasks with minimal supervision.
• Make presentations to citizen groups, employees, volunteers, etc.
• Train and supervise volunteer and non-career personnel.
• Establish and maintain cooperative relationships with those contacted in the course of work.
• Effectively represent the City to outside individuals and agencies to accomplish the goals and objective of the unit.
• Work cooperatively with other departments, City officials, and outside agencies.
• Communicate clearly and concisely, both orally and in writing
• Respond tactfully, clearly, concisely, and appropriately to inquiries from the public, City staff, or other agencies on issues in area of responsibility.

Experience and Training

Two (2) years full-time experience in animal welfare, one (1) year of which must have included training, teaching, or providing animal services education.

Substitution:

Successful completion of college-level courses with major course work in psychology, sociology, business administration, public administration, marketing, communications, animal welfare or veterinary administration, or a closely related field may substitute for the experience requirement on a year-for-year basis. Completion of thirty (30) semester units is equivalent to one year of experience.

PROOF OF EDUCATION

Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment. Unofficial documents and/or copies are acceptable.

An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment.

SPECIAL QUALIFICATIONS:

Driver License:

Possession of a valid California Class C Driver License at the time of appointment.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The conditions herein are typically required of an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Work Conditions:

Must perform shift work as assigned, including days, evenings, weekends, and holidays. Overtime may also be required.

Physical Requirements:

On an intermittent basis, sit at a desk for long periods of time; stand, walk, and bend while monitoring adoption programs; squat, climb, kneel and twist intermittently when setting up various adoption events; perform simple grasping and fine manipulation; may occasionally lift or carry a weight of 50 pounds or less.

Environmental Conditions:

Incumbents must be able to work in or around animal fur, dander, and excrement and deal with and protect against infectious and aggressive animals. Incumbents will travel to and participate in various events throughout the City which may involve exposure to traffic and inclement weather conditions.

PROBATIONARY PERIOD

Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status.

Supplemental information

Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.

1. Application: (Pass/Fail) – All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline;

• Employment applications must be submitted online; paper applications will not be accepted.
• Employment applications will be considered incomplete and will be disqualified:
• If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).
• If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section.
• Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment.
• Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.
• If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C.
• Applicants are responsible for attaching a copy of their DD214 to each position for which they apply.

1. Training and Experience Exam: (Weighted 100%) –The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note:

• Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted.
• A resume will not substitute for the information required in the T&E questions.

1. Eligibility: Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Animal Services Coordinator examination.
2. Screening Committee: (Pass/Fail)– All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department.
3. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass LiveScan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.

QUESTIONS: For questions concerning this job announcement and the application process:

• Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process.
• For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627.
• Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment;
• Send an email to employment@cityofsacramento.org; or
• Call the Human Resources Department at (916) 808-5726