Job Description

Animal Care Attendant, Surgery Liaison | CA$18–CA$21/hour

Location: Mississauga, ON

Schedule: 30 Hours/Week | Monday–Wednesday, 8:00 AM–6:00 PM

Compensation: CA$18.00–CA$21.00/hour, based on experience

Veterinary Emergency & Referral Hospital of West Toronto is hiring an Animal Care Attendant (ACA), Surgery Liaison to support our Surgery Department in Mississauga, ON.

This role combines hands-on animal care, surgical patient coordination, and client communication in a busy 24/7 emergency and specialty veterinary hospital. You'll work closely with Registered Veterinary Technicians (RVTs), veterinarians, and our surgical team to help ensure patients and clients have a smooth experience from appointment scheduling through discharge.

If you have veterinary hospital experience, enjoy working with both people and animals, and thrive in an organized, collaborative environment, we'd love to hear from you!

Compensation

• CA$18.00–CA$21.00/hour, based on experience and qualifications
• 30 hours per week

Full-Time Benefits may include:

• 100% employer-paid health premiums
• $500 Wellness Program
• RRSP with employer match
• Continuing education and professional development opportunities
• Access to VetBloom (RACE-approved CE)
• Veterinary Technician Education Scholarships
• OAVT dues and license reimbursement, where applicable
• Vacation time and paid sick days
• Bereavement leave, including for the loss of a beloved pet
• Employee discounts
• Vision care
• Secure underground parking
• Fully stocked snack kitchen

Schedule

• 30 hours per week
• Monday–Wednesday, 8:00 AM–6:00 PM
• Consistent weekday schedule

What You'll Do

Surgery Scheduling & Client Communication

• Schedule surgical referrals according to established department booking protocols.
• Answer incoming Surgery Department calls and emails, directing clinical questions to the appropriate veterinary technician or veterinarian.
• Welcome clients and assist with surgical patient check-in, including obtaining patient weights, consent forms, and deposits.
• Coordinate patient checkouts and assist with discharges for routine surgical procedures, including TPLOs, MPLs, and mass removals, as directed by the veterinary team.
• Contact clients with updates when their pet's surgery begins.
• Provide compassionate, professional communication to clients throughout their pet's surgical experience.

Patient Care & Surgical Support

• Assist veterinarians and Registered Veterinary Technicians with patient handling and restraint as needed.
• Support patient preparation, including shaving and surgical prep under the direction of the clinical team.
• Assist with radiographs when needed and within applicable training and hospital protocols.
• Monitor incoming IDEXX diagnostic results and notify the appropriate team members when results become available.
• Help maintain an organized, efficient workflow throughout the Surgery Department.

Hospital Organization & Department Support

• Clean and prepare examination rooms between appointments.
• Restock treats, educational pamphlets, and other examination room supplies.
• Monitor inventory and communicate supply needs to the appropriate team members.
• Clean and maintain anesthesia breathing circuits according to hospital protocols.
• Assist with laundry, dishes, housekeeping, and general hospital cleanliness.
• Support additional Animal Care Attendant responsibilities as needed to maintain a clean, safe, and welcoming environment.

What We're Looking For

• Ontario Secondary School Diploma or equivalent.
• At least 1 year of veterinary hospital experience preferred.
• Experience in a veterinary surgery, emergency, or specialty setting is an asset.
• Strong organizational skills with the ability to manage scheduling, communication, and multiple priorities.
• Excellent client service and communication skills, particularly when supporting clients during stressful situations.
• Comfortable handling and restraining animals, with the ability to lift up to 50 lbs.
• Ability to work collaboratively with veterinarians, RVTs, and hospital support staff.
• Strong attention to detail when managing patient records, surgical scheduling, and client documentation.
• Ability to adapt to changing priorities in a fast-paced veterinary environment.
• Fluent English speaking and reading skills required.

About Veterinary Emergency & Referral Hospital of West Toronto

Veterinary Emergency & Referral Hospital of West Toronto is a 24/7 emergency and specialty veterinary hospital serving Mississauga and the Greater Toronto Area.

Our hospital is equipped with advanced technology to support high-quality emergency, specialty, and surgical care, including:

• Digital radiography and ultrasound
• IDEXX in-house laboratory and i-Stat diagnostics
• Multi-parameter patient monitoring
• EzyVet, SmartFlow, and Cubex

We take our medicine seriously, but we also believe in teamwork, mentorship, and creating a workplace where people genuinely enjoy coming to work.

Our culture is collaborative, supportive, and growth-focused, with leadership that values open communication, professional development, and the contributions of every team member.

We're also proud to support local rescue organizations and host Canadian Animal Blood Banking clinics within our community.

Join Our Surgery Team!

If you're looking for an opportunity to combine your passion for animal care with client communication, surgical coordination, and hands-on veterinary support, we'd love to connect.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.