Job Description

Posting number: HEA08855

Department: Health

Job classification: Administrative Assistant

Posting type: Open

Categories: Animal Control, Animal Services

Performs complex administrative responsibilities and functions for Metro Animal Care and Control.

If you have any questions about this position please contact MPHD HR at (615)-340-5640

Examples of duties

• Perform complex administrative support work that requires interpretation and judgment, to include creating correspondence, spreadsheets, reports, processes, budget preparation, and performance monitoring.
• Assist with attendance records, scheduling, and related payroll functions.
• Coordinate, process, and record daily financial transactions with public and shelter partner agencies.
• Maintain office inventories, order office supplies, and receive and verify packing slips for clerical division.
• Maintain animal care and control inventories, order food, medicines, medical supplies, and other animal care and control equipment and supplies.
• Place and coordinate maintenance, service, and repair requests for facility.
• Ensure that patrons are greeted, communicated with effectively, and actively assisted.
• Operate a multiline telephone console.
• Receive and respond to a variety of emergency and nonemergency, animal related calls for service, information, and complaints.
• Screen and respond to inquiries and complaints, provide information on policies and procedures, and transfer to other Shelter staff, as appropriate.
• Process complaint information, enter information into a computer aided animal control dispatch system, determine the level of priority, and assign calls for service to Animal Control Officers and other staff.
• Handle animals during intake, including but not limited to transporting animal from one confinement space to another and providing vaccinations.
• May be asked to properly clean kennel spaces throughout the shelter when needed.
• Interacts with the public and staff to obtain and provide information and assistance in a variety of circumstances.
• Perform administrative support work such as word processing, creating spreadsheets, data entry/retrieval, and functions that may require interpretation, judgment and determining appropriate processes to be used.
• Reviews forms, data, and other documents and information to ensure accuracy and conformance to established procedures and/or policies.
• Develop and maintains accountability systems for assignments, responses, replies, and other actions.
• Prepare regular progress reports.
• Communicate with internal and external stakeholders as needed for visibility and success of the program.
• Take initiative to identify and solve problems.
• Use data to practice quality improvement, data analysis, and program planning and program evaluation.
• Assist with or is responsible for establishing and coordinating filing or record keeping systems.
• Perform calculations, research and verification of information for tasks related to budget monitoring, inventorying, ordering supplies, and related activities.
• Maintains shelter activity calendar for the use of conference rooms and scheduled functions.
• Collect, process, and record financial information and transactions for fees collected.
• Promote a caring attitude toward all animals and treat animals humanely and with compassion at all times, regardless of circumstances, including those that are sick, injured, feral, or aggressive.
• Work cooperatively with the shelter manager and staff, and foster a spirit of teamwork.
• Establish and implement departmental policies, goals, objectives, and procedures in a fair and impartial manner.
• Use high verbal and written communication skills, and strong problemsolving abilities.

Qualifications

• High school diploma.
• 3–5 years of progressively responsible administrative support experience including 1-2 years of supervisory experience, or an equivalent combination of education and experience.
• Valid class "D" driver's license, use of personal vehicle, and maintenance of valid personal vehicle insurance as required by Tennessee Law.
• Must receive pre-exposure rabies vaccinations.

Working Environment/Physical Demands:

• Medium to heavy work that involves walking, standing, bending, stooping, lifting, and exerting up to 50 pounds of force on a regular and reoccurring basis, including restraint of animals of varying size, age, and physical condition.
• Must use protective clothing or gear.
• May risk exposure to toxic and caustic chemicals, and animals/wildlife, including exposure to animal bites, scratches, and diseases such as Rabies, Ringworm, Lyme disease and Zoonosis .

Candidates with accreditations earned in a foreign institute are encouraged to apply, however at the present time MPHD is not sponsoring individuals through any of the US Government’s employment-based immigration programs.

MPHD seeks to be a socially and culturally responsive organization that acknowledges and addresses historical and current inequities in our public health promotion and practice. Successful candidates will demonstrate the ability to work with multicultural communities.