Job Description

Kip Canberra (Queanbeyan)

Animal Attendant Lead (Pet Boarding)

As the leading provider of pet care services across Australia, Kip Happy Stays sets the benchmark for excellence, ensuring every pet receives the ultimate in care and enrichment during their stay.

At Kip Canberra, the Animal Attendant Lead is a key part of the leadership team and integral to the back of house operations, ensuring our high standard of care to pets is upheld. The Animal Attendant Lead is responsible for overseeing all of our pet services, serving as the subject-matter expert on pet care and leading our Animal Attendant team to deliver exceptional outcomes in pet safety, care and enrichment.

This is a permanent full time role. The ideal candidate will be available to work hours between 7am-6pm, Monday through Sunday. Availability to work across all school holiday periods (including Christmas and Easter) is required.

Duties and responsibilities:

• Contribute to and supervise the process of feeds, cleans, medications, activities, and social play
• Effectively plan and delegate tasks on a daily basis to team members
• Review run allocation of pets on a consistent basis and adjust accordingly to minimise negative dog behaviours
• Ensure our teams are delivering on the pupdates, activities and add-ons that means we provide the best service and care in market
• Daily observations of team operations and site to ensure we are delivering on our service and standards model
• Provide positive and constructive feedback of performance to team on a daily basis to build a high-performance culture
• Assist site manager with the training and development of team members
• Respond to any pet health issues with urgency
• Promptly provide pet health updates to owners in a clear, concise, and effective way in line with our processes

Experience/Skills:

• Previous animal husbandry or animal handling experience is essential.
• Experience working in a customer-facing reception or administration role is highly regarded.
• Excellent communication skills and proven experience providing exceptional customer service.
• Passion for problem solving and high attention to detail.
• Time management skills, a can-do attitude and initiative to exceed outcomes and expectations at high quality.
• Quick learner with a willingness to get your hands dirty with on-the-job experience.
• Ability to work in a fast-paced environment and maintain a cool head under pressure.
• Competent with computer systems with advanced knowledge of MS Office (Word, Excel and Outlook).

Key requirements:

• Must have current drivers license
• Must be available across a 7-day rotating roster, including weekends and holidays

Why Kip Happy Stays?

• Did someone say pets?!
• We offer real career pathways for individuals who are looking for more than just a job. We are committed to development with a majority of our leaders having been promoted internally.
• We offer opportunities for ongoing training to develop and build your animal handling skills, such as pet first aid and pet CPR, canine socialisation online workshops, and/or become an accredited dog trainer through Kip with the National Dog Trainer's Federation (NDTF).
• Our team leaders have access to further training opportunities, such as human first aid, leadership workshops, secondment roles and a Kip community where ongoing learning is celebrated and shared amongst each other.
• We drive collaborative relationships and we encourage our team leaders to visit similar sites to understand how we operate across Kip, network with teams and learn/share ideas from peers.
• We offer a structured induction program that trains on all aspects of the role you will need to succeed and feel confident.

Extra perks:

• Generous staff discounts of up to 50% on shop items and on our boarding and daycare services (where applicable).
• Generous incentive programs for our team leaders to earn bonuses based on performance.
• Employee referral program where you can earn up to $3000 per person when you recommend exceptional people that we onboard at Kip Happy Stays.
• Employee Assistance Program (EAP) providing free confidential counselling and support to all employees.
• Find long term friendships with humans who have similar passions and interests and a drive to provide the best quality care to pets across Australia.
• Work for a fun and exciting business with a well established reputation and brand.
• Be a key contributor to providing a high level of service to pets and their parents through care you can genuinely be proud of — and don't forget the daily pet cuddles!

What's the best way to be shortlisted?

Include a cover letter outlining why you are best fit for the role and detailing your animal handling experience.

We look forward to reviewing your application!