Key Responsibilities

• Manage packing, shipping, receiving, and documentation of cryopreserved reproductive specimens (oocytes, embryos, sperm).
• Serve as the primary patient contact for specimen disposition and transportation.
• Support the andrology laboratory as needed, assisting with specimen handling and other laboratory operations in accordance with established protocols.
• Ensure accurate consent verification and maintain patient records in compliance with HIPAA.
• Respond to patient inquiries via portal, email, and phone; assist with authorization forms via video conferencing.
• Coordinate with external labs, couriers, and patients for record collection and shipment scheduling.
• Maintain updated paper and electronic records; follow all SOPs.
• Perform clerical duties and support additional projects or tasks as assigned.

Position Requirements

• Education Bachelor’s degree in biology, chemistry, or a related field required.
• Experience: 1-2 years of laboratory experience outside of coursework preferred. New graduates with research experience are encouraged to apply.
• Skills:
  • • Excellent attention to detail and strong organizational skills

    • Compassionate and effective communicator, especially with patients

    • Able to work independently and collaboratively within a team

    • Familiar with laboratory safety and quality control protocols

Compensation & Benefits

• Hourly Rate: Final offers based on experience, skills, and qualifications.
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous PTO, paid holidays, and a retirement savings program. Further details will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.