Job Description

About the company

Helpshift - A Keywords Studio, bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Supercell, Scopely, Rovio, and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers. We are looking for an ambitious, experienced, driven & solution orientated individual that thrives in a fast-paced, cutting-edge, technology-driven environment. You will be an integral part of our custom development and professional services team and collaborating with multiple teams to deliver solutions to our clients.

Keywords Studios continues to build world leading capabilities in services that video game and similar interactive content creators need. We stand shoulder to shoulder with our clients working as their external partner, providing access to our teams of experts where and when needed.

People that work at Keywords are passionate, talented, committed, and resourceful. Human talent is our most valuable resource and as a business, we thrive on diversity, celebrate uniqueness and work as teams whether we are physically together in one of our 70+ studios around the world or working together virtually.

About the Role

We are looking for a Software Engineer 2 who combines strong Android development expertise with solid experience in either backend or frontend systems. You will own end-to-end features that span mobile clients and the supporting web or service layer, working closely with Product Managers to turn high-level requirements into production-ready solutions.

Minimum Qualifications

• 4+ years of professional experience in Android development and/or backend/frontend engineering
• Hands-on experience shipping production Android applications
• Solid understanding of modern Android architecture and tooling
• Demonstrated experience building or contributing to large-scale systems or high-traffic dashboards.

Requirements

Required Technical Skills

Android

• Strong command of Java, MVVM architecture and clean code practices.
• Deep familiarity with Activities, Fragments, and WebViews
• Production experience with network layers (Retrofit/OkHttp or equivalent), WebSockets, and efficient data handling.
• Deep expertise in FCM Push Notifications and other optimal data fetching mechanisms.
• Proficiency with the Gradle build system, dependency management, and multi-module projects
• Experience shipping apps to production (Play Store or enterprise distribution)
• Proficiency in using AI tools for accelerated development workflows.
• Hybrid app development experience with platforms like ReactNative/Unity/Cocos2dx etc.

Backend or Frontend (one track required)

• Backend track: Experience designing and operating large-scale systems, API design, data modeling, and cloud deployment (preferably AWS)
• Frontend track: Experience building high-traffic dashboards or web applications using React (or similar), modern JavaScript/TypeScript, CSS, and deployment platforms such as Vercel
• Comfort working across the stack when needed (e.g., integrating Android clients with backend services or embedding web content)

Key Responsibilities

• Partner with Product Managers to gather, clarify, and refine requirements, then break them into well-scoped features and technical tasks
• Design, implement, and maintain Android features while ensuring clean architecture, testability, and performance
• Contribute to backend services or frontend dashboards that support the mobile product (depending on your primary secondary skill)
• Own existing features end-to-end: monitoring, debugging, optimization, and iterative improvements
• Write high-quality, maintainable code with appropriate unit, integration, and UI tests
• Participate in code reviews, architectural discussions, and technical design documents
• Collaborate with designers, QA, and other engineers to deliver polished, reliable experiences
• Identify technical debt and propose pragmatic improvements that balance velocity and long-term health
• Mentor more junior engineers through code reviews, pairing, and knowledge sharing
• Contribute to team processes around CI/CD, release management, and observability

Nice-to-Have

• Experience with Kotlin Multiplatform, Jetpack Compose, or modern Android UI frameworks
• Familiarity with real-time systems (WebSockets, push notifications, background work)
• Exposure to infrastructure-as-code, monitoring/observability tools, or performance optimization at scale
• Prior experience in a product-driven, cross-functional team environment