Job Description

Job Type:

Regular

Work Location:

Client Support Center - Southlake, TX 76092

Retail Operations Coordinator with outstanding attention to detail needed for an immediate full-time position representing 2020 Companies and our strategic clients.

We’re hiring a detail-driven Retail Operations Coordinator to support our sales and field teams through payroll processing, reporting, and operational support. In this fast-paced role, you’ll monitor support queues, maintain accurate sales reports, perform reconciliations, and ensure field personnel data is updated on time. You’ll partner closely with the Operations Manager to deliver weekly payroll and reporting while providing responsive support to internal teams. If you’re highly organized, proactive, and advanced in Google Sheets (formulas, VLOOKUPs, pivot tables), we’d love to hear from you.

Our Benefits

• Receive $26.00 per hour, paid weekly
• Work remotely
• Health/Dental/Vision benefits
• 401K Program with matching
• Paid Time Off
• Paid Holidays
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Leadership Development Program
• Employees' special pricing for multiple clients

About 2020 Companies

For nearly 25 years, 2020 Companies has been the premier outsourced sales and marketing agency in the US, launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.

• Monitoring support queues via Monday.com to shift support, when necessary
• Effectively process assigned sales payrolls
• Accurately update information as requested by the sales team in applicable reporting systems
• Effectively maintain and distribute reports as requested by the sales team
• Analyze sales reports for accuracy and/or discrepancies prior to distribution
• Courteously receive incoming internal customer and field associates calls; determine appropriate resolution; escalate or submit for research when necessary
• Provide excellent customer service by facilitating and/or providing informal training and feedback to the field team
• Perform all other duties as assigned

Performance Measurements:

• Partner with Operations Manager to ensure payroll and reporting are accurate and delivered weekly
• Perform daily exception and weekly reconciliation reports and audit processes as required by the client
• Accurately update field personnel information in a timely manner
• Ensure reports generated/distributed are accurate and meet the deadline
• Work with the Operations Manager and other key account team partners to determine meaningful business metrics for the program and help build reporting around it to drive the business
• Provide training and initiatives from process roll-outs and reporting
• Remain proactive in anticipating problems and work to resolve them quickly

Qualifications:

• Bachelor’s degree or at least 3 years of retail operations, finance, or logistics
• Excellent interpersonal and customer service skills; must demonstrate initiative and follow up with customers
• Ability to create and modify spreadsheets via formulas, V-Lookups, pivot tables, and other advanced Google Sheet functions
• Salesforce or similar CRM experience preferred
• Excellent prioritization, organizational, and time management skills; paying close attention to detail
• Work within a team environment
• Display good judgment and problem-solving
• Excellent verbal and written communication skills
• Ability to work effectively in a team-oriented environment
• Intermediate working knowledge of Google Suite

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.